Contact Center App vs Fieldproxy

C-Zentrix Call Center App (CC App) is used by call center agent or field agent for making outbound and receiving inbound calls. It has all the functionalities of C-Zentrix Cloud Call Center (CCaaS) software. The agent can do preview and progressive dialing, set call back, call disposition, call conference and call transfer. 100% of the calls are recorded in CCaaS platform for quality monitoring. Agent activities are recorded to measure agent productivity. The agent calls are over WebRTC. It comes with built in CRM fields which can be filled up by the agent during the call.

Fieldproxy helps managers and teams from retail, restaurant chains, consumer goods, construction, and real estate organizations to collect data from the field in a structured format. Managers can create tasks through a web dashboard and assign the tasks to agents on the field. The field agents can then access the list of tasks for them to complete on a particular day through the app. The submitted task responses through the app are immediately visible through the manager web dashboard. Some of the use cases for which organizations use Fieldproxy are to: - Collect real-time field data - Audit out of stocks, voids, spoilage, planogram, marketing & brand materials - Ensure & confirm successful go-to-market promotions - Collect customer experience feedback - New Store Onboarding - Collect & Track Competitor data & performance - Track rep productivity & Accountability - Sales force incentivization - Keep track of marketing campaigns - Monitor store conditions & cleanliness - Promo & Display Compliance - HR & Training field reps. NOTE: Fieldproxy is an app ONLY for enterprise customers. You MUST have access given by your manager to have access to the application.