InSkill vs RSC TechLink

InSkill is a world leading platform for creating, managing, and using product-based copilots for complex industrial products. ASK QUESTIONS about assets or products you use and instantly learn from documentation, resources, and procedures. DELIVER EXPERTISE TO INDUSTRIAL WORKERS IN REAL-TIME with the InSkill mobile app. Access the worlds #1 expertise platform and transform your business with real-time data using artificial intelligence. InSkill AI Technicians curate and provide workers with accurate and clear step-by-step instructions to help them solve complicated problems or perform difficult tasks. With InSkill, suppliers of industrial equipment capture and manage their know-how and then make it available to their ecosystem of partners and customers. Product experts can easily train the AI on the go by adding knowledge as they work. They can even include videos or pictures of procedures to aid their colleagues. UPSKILL TECHNICIANS InSkill dramatically improves uptime and productivity by resolving more service and maintenance instances without needing to send a technician on site. The InSkill app makes it possible to easily capture senior technician know-how as they are working. Customer feedback can be crowdsourced to constantly improve and optimize your AI technicians. Use of the InSkill network has been shown to drastically improve first time fix rate and uptime in factories across the globe. PERSONALIZE MACHINE DOCUMENTATION & PROCEDURES Thanks to InSkill’s AI technicians, you are now able to access personalized documentation, guides, procedures, and workflows that are specific to your install. Each AI Technician is equipped to troubleshoot and solve known issues and assist users in typical maintenance or upkeep tasks. BETTER MAINTAIN EQUIPMENT WITH DIGITAL COMPLIANCE InSkill offers powerful compliance tools that allow you to track scheduled maintenance, analyze task time, track parts used, and even validate performance. AI DELIVERS KNOW-HOW WHEN AND HOW YOU NEED IT AI technicians are available 24/7 and equipped to provide guidance that not only suits your particular device setup, but also your specific users. Expertise is delivered in the language that your user speaks and is available to be used offline or in low connectivity environments. STREAMLINE ISSUE ESCALATION When AI technicians encounter something that requires specialized skills to complete, the session is easily escalated or shared with a coworker or with a technician. Details about the machine are readily available including serial number, install configuration, history, device data, and background information. InSkill can automatically integrate with your existing corporate infrastructure to empower users across your organization. KEY FEATURES * Ask Questions about how to use your assets and products * Easy access to your assets and products * QR scanner to quickly capture data from your device * Organize assets into groups or lines * View assets and products from all of your suppliers * Full history of your diagnosis activity and ability to access it at any time * Hand off or escalate sessions * Customize the language for your support * Download resources for offline or low connectivity environments * Easy access to products resources and tasks * View asset configuration, history, and notes. * View device diagnostic data and diagnostic history of a device * Track parts used during a task * Contribute knowledge and train the AI on your product * Integration with common CRM and ticketing systems

Raymond Storage Concepts Service App Transform how you manage equipment service with the RSCI Service App, designed to minimize downtime and maximize efficiency. As your trusted material handling solutions provider and an authorized Raymond® dealer, Raymond Storage Concepts, Inc. (RSCI) offers seamless support for your warehouse and supply chain operations. Why the RSCI Service App? When equipment breaks down, every second counts. Our app makes connecting with our expert service team fast and easy, ensuring prompt and effective resolutions. Key Features: - Quick Machine Scanning: Scan the encrypted decal on your equipment to instantly pull machine data. - Easy Issue Reporting: Indicate operational status (“Yes” or “No”) and describe the issue using type or talk-to-text. - Visual Problem Identification: Attach up to two photos to help our technicians diagnose the issue before arriving. - Streamlined Service Requests: Send your request in less than 45 seconds, complete with all necessary details. - Confirmation Notifications: Receive an email confirmation of your service request for your records. How It Works: 1. Scan the equipment decal using the app. 2. Confirm the machine’s status. 3. Describe the problem with text or talk-to-text. 4. Attach photos to show specific issues. 6. Submit the request directly to our service team. Designed for Efficiency: This app keeps your equipment running smoothly, reducing operational costs and improving communication. Built on the innovative Hive Quick Response Solution, the RSCI Service App ensures faster service, better planning and improved uptime for your operations.