ICE Live Chat vs LiveHelp100 Live Chat

Enhance the scope of better connectivity with your visitors round the clock. Be available to them during their hour of need with the ICE chat application. Various organizations are already using this instant chat platform. Among the features of ICE chat are: Get alerts when visitors are online and establish potential leads. Keep track of the specific pages a visitor browses each time they go to it. Live support to visitors with an option to view their chat history. Receive live chat notifications that keep you updated on when visitors initiate chat so that you can reply in real time. Eliminate any chances of missing visitors’ messages by receiving push notifications when visitors are trying to establish a connection. Escalate chats to other available agents in real time with all the conversational records with the visitor. Option for chat disposition functionality. Send email transcripts of the chats on demand. Synchronized environment between the ICE chat app and web application.

With LiveHelp100 omnichannel solution, you can connect with your customers using real-time live chat via web, mobile, desktop, and offers customer support via email, SMS, Facebook, Twitter, WhatsApp, etc. LiveHelp100 makes it easy for businesses to answer customer queries, solve customer problems, and keep customers happy at the same time. From sales team to front-line support team to customers, LiveHelp100 offers remarkable omnichannel experiences that improve customer satisfaction and drive revenue without increasing any cost. LiveHelp100 Live Chat for iPhone/iPad App is aimed to provide you with the ability to keep online on your iPhone or iPad so that you never miss a message from your visitors and customers while on the go. And the app offers much more than just chatting: 1. User friendly interface for iPhone or iPad, optimized for best performance possible. 2. Immediate push notifications will notify you of the incoming chats and new messages even when the app is working in the background or your iPhone or iPad goes into the sleep mode. 3. Sound and vibration notification available for you to choose from. 4. Monitor & Track Visitor in real-time: View the visitor list and the detailed information of each visitor. 5. Convenient features: Canned messages, Multiple simultaneous chats, transfer chats to another online agent, Chat history checking, etc.