HelpDesk 3 vs SymphonyAI Helpdesk

With the native iOS app you can provide support for your customers from everywhere. Answer questions through the build in live chat or by using the support tickets. Read and answer contact messages easily from the app and invite your customers to a talk when they browsing your website.

SymphonyAI Helpdesk enables the organizations to deliver the right digital experience to the employees from anywhere! By leveraging on this mobile app, you can: • Easily find answers to your questions • Quickly report your issues • Request for new services • View the status of your tickets & provide additional information instantaneously • Cancel your ticket if it is already resolved • Escalate if you need faster response • Provide feedback on the resolved tickets • View your allocated assets & report issues • Approve the Service Requests on the go! SymphonyAI Helpdesk, powered by Symphony SummitAI, comes with a configurable widget based Self Service Portal that instantly provides details on your issues, service requests, knowledge articles & assets along with easy options to log issues/ requests.