HelpDesk 3 vs DSSL Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
HelpDesk 3
Provide customer support on the go with live chat and support tickets. Easily manage customer messages and initiate conversations directly from your mobile device.
- Live chat support
- Support ticketing system
- Message management
- Customer communication
- Mobile accessibility
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With the native iOS app you can provide support for your customers from everywhere. Answer questions through the build in live chat or by using the support tickets. Read and answer contact messages easily from the app and invite your customers to a talk when they browsing your website.
DSSL Support
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DSSL Support is a professional technical support platform designed for security engineers, installers, integrators, and technical professionals working with CCTV, access control, networking, and integrated security systems. The app provides quick access to technical documentation, manufacturer resources, support contacts, troubleshooting guidance, and AI-assisted technical support in one easy-to-use platform. Features include: • Manufacturer technical support contacts • Technical manuals and PDF documentation • AI-assisted troubleshooting support • Secure user login and personalised access • Organised technical resource categories • Fast access to field engineering information DSSL Support is designed to help technical professionals reduce downtime, improve troubleshooting efficiency, and access key information while working in the field. New manufacturers, documentation, and support tools will continue to be added through future updates.
Screenshots
Verdict
The clearest difference is update cadence: DSSL Support at every 4 days against HelpDesk 3's every 6 weeks. HelpDesk 3's advantage is iOS requirement (12.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HelpDesk 3 ships an update every 6 weeks, DSSL Support every 4 days. The most recent releases landed on November 3, 2026 and November 10, 2026 respectively.
| Parameter | HelpDesk 3 | DSSL Support |
|---|---|---|
| Price | Free | Free |
| Positive reviews | 0.0% of reviews | — |
| Update frequency | Every 6 weeks | Every 4 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 25 MB | 24 MB |
| Age rating | 4+ | 4+ |
| Developer | Jerome Kaegi | Luke Stephens |
In-app purchases
HelpDesk 3
No in-app purchases
DSSL Support
No in-app purchases
