ServiceNow Agent vs OnePlan Solutions

ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment. IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software. ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

OnePlan keeps your work moving when you're away from your desk. As the mobile companion to the OnePlan work management platform, it lets you see what's due, update your tasks, log your time, request time off and keep up with conversations on the go. A OnePlan account provided by your organization is required. Sign in with the same account you use for OnePlan on the web. HOME • See work that is overdue, due this week or due this month • Mark tasks complete with a single tap • Review insights that highlight what needs your attention MY WORK • Browse the tasks assigned to you across your plans • Sort and filter by plan, due date and status • Update status, progress, dates and the other fields your organization lets you edit • Open a task's comments and join the discussion TIMESHEET • Move between timesheet periods and see your total hours • Enter hours per day in a weekly grid, with notes and charge details • Add time against your plans and tasks • Submit timesheets for approval, recall them when needed and remove lines you no longer need TIME OFF • Request time off by category, date range and hours per day • Track whether each request is requested, approved or rejected CONVERSATIONS • Follow the comment threads you're part of • Reply to comments and keep discussions moving NOTIFICATIONS • See unread and all notifications in one place • Open a notification for full details, or mark everything as read MORE • Switch between the OnePlan groups you belong to • Choose the OnePlan region that hosts your organization • Your sign-in is stored securely on your device The features available to you depend on your organization's OnePlan configuration and your permissions. An internet connection is required.