CTS Driver App vs NovusMED Driver

The CTS Driver App, a demand response mobile data terminal (MDT), used by the contracted and credentialed transportation provider network, allows Drivers to see previous, current, and future trips in real-time. The Driver App allows CTS to better handle same-day bookings, improve on-time performance, and increase passenger trips per hour with increased efficiency. Available only to Provider Drivers in the CTS network, Drivers can easily communicate with CTS staff in real-time to provide instant updates and manifest changes. Through this real-time communication between Drivers on the road and the CTS offices, we are able to effectively improve the accuracy of information and provide better customer service to passengers.

NovusMED Driver is a multi-tenant in-vehicle application, designed to meet the requirements of organizations within non-emergency medical transportation (NEMT) ecosystem including brokers, providers, managed care organizations (MCOs) and PACE programs. The app is available in two modes: 1. 3rd Party Mode: Used by third party transportation providers and provides insight to a broker on how those trips are progressing. 2. Managed Mode: Used when you have your own fleet to manage and need to stay in touch and close to all your driver and vehicles. The key to efficient transportation is real time management of your vehicles and seat inventory. Being able to monitor, track, and communicate in real-time leads to the best use of resources and quality outcomes. Information engagement within the app includes: • Manifests – with immediate updates • Offers of last-minute trips • Turn by turn instructions • Key member and pick up information • Accumulation of performance data to ease the billing process