Successware Mobile vs RealWork Mobile

Field Service Management with Successware Mobile It’s easy to get your technicians up and running on Successware Mobile. Our intuitive design makes it easy to learn in the field so it helps work rather than stalls it. Multi-device notifications alert your technicians to any changes in their job assignment, and seamless integration with Successware keeps your dispatchers up to date on real-time job progress. Detailed views of the job, the customer, physical location, and equipment are all available at your fingertips. Techs can add photos or video to the job to document the problem and diagnosis. Successware Mobile doesn’t just help you run your business – it helps you grow your business. With a built-in sales tool that presents multiple options to a homeowner, pulled right out of your PriceBook, techs can lean on technology to help them guide a homeowner through all possible solutions for their problem. Plus, a visual dashboard tracks their progress towards their personal sales goals. Worried about having a signal? Don't be! Even without an internet connection, techs can work in offline mode and sync their data when a stable connection becomes available. Field Reporting Don’t wait until the end of the day or the end of the week to evaluate your technicians’ performance. Get live updates from the field as each technician closes out every job. This feature allows you to give real-time feedback and adjust quicker, improving technician performance and maximizing revenue. Integrated Sales Tools Successware Mobile has the tools your technicians need to feel confident about their sales skills. While some technicians are natural salespeople, others need a little support to feel confident selling in-home. Successware Mobile’s presentation view of suggested work and different service options gives the technician a tool to help educate the customer and guide them through the decision-making process. Successware Mobile informs the technician at dispatch if service visits are due and the technician can add them to the visit or invoice, helping them provide the complete service that customers have come to expect from your company. Additionally, Successware Mobile gives the customer control in the authorization and payment process. The customer guides the process, clicking to select the options and items they want, all with a full view of invoice pricing. This leaves the homeowner feeling educated and confident about their selection, building trust and credibility in your business.

Crux from RealWork Labs allows home-service businesses to decentralize their online presence out in the field where they do work rather than the physical office location of the business. The job workflow allows field users to describe the work they are doing at a job site using keywords that the business wants to be associated with in online searches. The content also contributes to building a social proof of the job by capturing photos and videos of the job, and when combined with business reviews, the content can be leveraged to drive the online presence of the business. Photos and videos are automatically posted to a business’ website and any integrated third parties. The accompanying website widget from RealWork Labs displays recent content along with an interactive map to visualize the areas where the business has done jobs, with the intent to provide more information to prospective customers as well as structured information for search engines for improved indexing.