Frontline Workplace vs Real Assist

Guide Your Frontline Workforce with Augmented Reality Workflows and Remote Support: • Digitalize and streamline processes for frontline employees, in desk-free workspaces with AR-guided workflows, seamlessly integrated with mobile devices, increasing your productivity, efficiency, and quality along the entire value chain. Faster to the solution with xAssist on mobile: • xAssist makes the work of your service staff and technicians easier with interactive features, augmented reality, and remote support from experts. Shorten downtimes and optimize your service processes. Information on Mandatory Access • Camera: The Camera is used for several purposes: Create the video stream for a video communication session, scan QR codes during session establishment and record video tutorials Information on Optional Access* • Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access. ___________________________________________________________ xAssist Features: • Live Video Calls • Multi Conference • Live-Pointer • Text Chat with Translations • Whiteboard & Markups • Service Reports & Service Cases • Screen Sharing • Video-Recording • Warning Signal • Guest Invitations • User & Permission Management • Two-Factor Authentication • 256 Bit Encryption • Workflow Integration ___________________________________________________________ Learn more about Frontline: https://www.teamviewer.com/en/frontline/

Real Assist is an AR-based Remote Assistance Cross-Platform solution that enables the enterprise to leverage efficient, schedule-based and AR-enabled capabilities with live annotations for providing remote and virtual support. Real Assist supports three roles 1. Host/ Operator who shares camera feed and receives support, 2. The instructor who provides virtual support and augments rich contents on real-time feed received 3. A spectator who participates in session as a viewer without any controls. Real Assist is equipped with more than 16 different animated 3D annotations to provide highly interactive capabilities for remote support or assistance. Each annotation control can be disposed of automatically after its rendered or can stay on screen as long as the instructor would like to. During the live support sessions, the host can reconfigure annotation as well. Real Assist uses the device’s native camera and renders as an overlay with rich 3D and 2D contents. Such AR-based assisted support sessions are connected with multiuser video and audio calls. Real Assist is built for and deployed on cloud infrastructure for greater scalability, security and high uptime. Key Features: AR-based real-time Remote Assistance Schedule support calls or sessions for multiple users Invite team members in support calls Add up to 5 members per session Supports 3 different roles for better discussion & control Attend as a supported host, on-field operator or spectator Supports role swapping in ongoing Session On Cloud Session Recording