Comparison

HxGN OnCall Mobile vs FireGrid Configure

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HxGN OnCall Mobile

This app connects first responders to dispatch and provides tools for creating reports, accessing critical information, and updating event status. It enhances situational awareness and field efficiency for public safety agencies.

Highlights
  • Connect to agency PSAP
  • Receive events and alerts
  • Update status and event information
  • View positional information on map
  • Create reports and diagrams
  • Access records management system
  • Supports online and offline modes
Features
Read full description

Octave OnCall Dispatch Mobile Responder (formerly HxGN OnCall Dispatch | Mobile Responder), connects first responders to the agency PSAP via a smartphone or hand-held tablet. Fully integrated with Octave OnCall Dispatch (formerly HxGN OnCall Dispatch), the mobile app helps public safety agencies make smarter decisions and improve safety and efficiency in the field. With the solution, users can: - Run searches and queries - Receive events and alerts from the control room - Self-attach to events - Update status and event information - View positional information on a map - Monitor each responder’s location With Mobile Responder, responders can work outside their unit, stay updated during event changes, and share consistent situational awareness with the control room. Octave OnCall Records Mobile (formerly HxGN OnCall Records | Mobile), improves officer safety, performance and productivity by delivering fast, accurate reports and increasing situational awareness in the field. OnCall Records Mobile allows officers to quickly create reports and access critical information via records management system (RMS) search, driver's license scanning and voice-to-text input. With OnCall Records Mobile, users can conduct field interviews, issue citations, produce accident reports and diagrams, identify important trends and more. The native app works on phone and tablet form factors and supports online and offline modes for Octave OnCall Records (formerly HxGN OnCall Records) and third-party RMS users. This application uses GPS location. Continued use of GPS running in the background can dramatically decrease battery life.

About

FireGrid Configure

This application manages configuration, personalization, datalogs, and software updates for MSA devices. It supports devices within the MSA Connected Firefighter Platform, including LUNAR.

Highlights
  • Device configuration
  • Personalization settings
  • Datalog management
  • Software updates
  • MSA Connected Firefighter Platform support
Features
Read full description

FireGrid Configure manages configuration, personalization, datalogs and software updates for MSA devices. FireGrid Monitor supports devices part of the MSA Connected Firefighter Platform such as LUNAR.

Screenshots

HxGN OnCall Mobile4 screens
FireGrid Configure4 screens

Verdict

The call

The clearest difference is rating: FireGrid Configure at 5.0 against HxGN OnCall Mobile's 3.8. FireGrid Configure also leads on iOS requirement (12.0 vs 16.0). HxGN OnCall Mobile's advantage is update cadence (every 3 weeks vs every 2 months) and ratings volume (5 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

FireGrid Configure holds the better App Store score, 5.0 against 3.8. That said, the two scores are not equally well evidenced: HxGN OnCall Mobile has 5 ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

HxGN OnCall Mobile ships an update every 3 weeks, FireGrid Configure every 2 months. Both last shipped on November 3, 2026.

Scorecard4 real differences · 6 level
HxGN OnCall Mobile versus FireGrid Configure: the parameters behind the verdict, then further details
ParameterHxGN OnCall MobileFireGrid Configure
PriceFreeFree
Rating3.8 (5 ratings)5.0 (1 ratings) — better
Positive reviews0.0% of reviews—
Number of ratings5 — better1
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, Apple Watch — betteriPhone, iPod
Requires iOS16.012.0 — better
Further details — not scored
Size184 MB80 MB
Age rating4+4+
DeveloperIntergraph CorporationMSA - The Safety Company

Customer experience

HxGN OnCall Mobile

All ratings5 ratings
Positive60.0%
Neutral20.0%
Negative20.0%
Written reviews1 reviews
Positive0.0%
Neutral100.0%
Negative0.0%

FireGrid Configure

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

HxGN OnCall Mobile

No in-app purchases

None

FireGrid Configure

No in-app purchases

Questions

Is HxGN OnCall Mobile free?
HxGN OnCall Mobile is free to download, with no in-app purchases.
Is FireGrid Configure free?
FireGrid Configure is free to download, with no in-app purchases.
Which has better reviews, HxGN OnCall Mobile or FireGrid Configure?
FireGrid Configure is rated higher. HxGN OnCall Mobile averages 3.8 out of 5 from 5 ratings, while FireGrid Configure averages 5.0 from 1 ratings.
Do HxGN OnCall Mobile or FireGrid Configure have ads?
Neither HxGN OnCall Mobile nor FireGrid Configure shows ads.
Which is updated more often, HxGN OnCall Mobile or FireGrid Configure?
HxGN OnCall Mobile ships an update every 3 weeks, and FireGrid Configure every 2 months. Most recently, HxGN OnCall Mobile was updated on November 3, 2026 and FireGrid Configure on November 3, 2026.

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