AirDroid Remote Support vs RemoteCall

AirDroid Remote Support is an efficient solution for remote support and lightweight management. You can provide remote assistance in an intuitive way with real-time screen sharing, voice call, text message, tutorial gesture, AR camera, etc. In addition, an intelligent remote monitoring and management solution is provided. Key Features: Remote Control: Directly control the remote device during the help session. Real-time Screen Sharing: Share screen with your partner to see the issue together. Pause anytime to protect privacy and data security. Live Chat: Discuss complex problem with voice call, can also sent voice and text messages. File Transfer: Able to send any required files through the chat window to give fast support. AR Camera & 3D Markers: Allows you to see through the remote device camera and place 3D markers onto real-world objects. Permission & Device Management: Assign roles and permissions for support team members, monitor the status of devices on a list, and manage device groups. Security & Privacy: Secure remote access with 256-bit AES and dynamic 9-digit codes. Disable or enforce functions to enhance security. Quick Guide: Business User: 1. Visit the official website (https://www.airdroid.com/remote-support-software/) and apply for a free trial. 2. Install AirDroid Business on the the supporter's Windows, macOS or mobile device where you wish to provide remote support. 3. Install AirDroid Remote Support on the supportee's iOS or Windows devices. 4. Initiate a support session with a 9-digit code or from the Device List. Personal user: 1. Install AirMirror on the supporter's mobile device. 2. Install AirDroid Remote Support on the supportee's mobile device. 3. Get the 9-digit code showing in AirDroid Remote Support app. 4. Enter the 9-digital code in AirMirror and start your help session.

Receive Mobile and Visual support remotely by connecting to RemoteCall (remotecall.io). * Getting started 1. Open the RemoteCall app on your mobile device and enter the 6-digit connection code guided by the support agent. 2. Remote connection with the agent's viewer starts. 3. In case of on-site view is needed while mobile support is in progress, support agent can switch to Visual support mode and request permission. 4. If you accept Visual support on the mobile device, video captured from the phone's camera is streamed to the support agent's browser. 5. Support agent can switch back to mobile support mode at any time during the visual support process. * Key features - Customers can receive both mobile and visual support with a single app. - Support agent can instantly switch the mode between mobile and visual support . * RemoteCall service description - RemoteCall : fastest remote support service accessed from a web browser without the need to install a remote support program. Easily access PC, mobile, and visual support from a PC or mobile device with a web browser. - Mobile support: solve device problems by sharing the screen and controlling it remotely. - Visual support: Share the mobile device's camera capture streaming in real time to check the site and provide solution to the problems directly.