Genesys Cloud Associate vs Ncontinuity

Elevate your business communication with the Genesys Cloud™ Associate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere. - Use your dedicated Genesys Cloud business phone number to make and receive calls. - Keep your business and personal phones separate. - Make and receive calls using Wi-Fi, even in areas with poor cellular coverage. - Search for people and groups in your organization and personal contacts. - View your call history and return missed calls. - Check your inbox to review your voicemails, recordings and faxes.

Ncontinuity Mobile is the companion app for Ncontracts' business continuity platform. It gives your team secure, on-the-go access to the tools they need before, during, and after a disruption. BUSINESS CONTINUITY PLANS Browse and search your organization's active continuity plans. Drill into full details including recovery objectives (MTD, RTO, RPO), recovery strategies, response teams, call trees, required resources, locations, documents, and dependent functions. CONTACT DIRECTORY Search your organization's contacts by name or title. Tap any phone number to place a call directly — cell, work, or home. When every second counts, your critical contacts are one tap away. EMERGENCY COMMUNICATIONS Send multi-channel notifications to targeted groups via email, SMS, or voice call. Use pre-configured templates or compose from scratch. Attach polls to gather real-time responses and monitor results with live vote tracking. WORKS OFFLINE Previously loaded plans, contacts, and templates are cached on-device so you can access critical information even without connectivity. Sync status indicators keep you informed about data freshness. SECURE ACCESS Two-factor authentication, multi-institution support, and role-based permissions ensure that sensitive continuity data stays protected. Ncontinuity Mobile requires an active Ncontinuity subscription. Contact your administrator for access.