Zoho FSM vs OnlyTechs

The Zoho FSM Field Agent app enables field technicians and service teams to access, plan, and execute service appointments seamlessly. Unify field teams by connecting all your field operations end-to-end, and maximize productivity. Empower your field teams to provide high quality customer service with a field solution in the palm of their hand. The app provides detailed information on the service request, so agents can plan ahead. Improve first-visit resolution and score better in customer satisfaction. Stay updated 24/7 Receive automated notifications and reminders of scheduled appointments. Use the calendar view to peruse through the appointments in a structured way. Access and update information with just a tap Gain access to work order details, customer history, and service details so you can go prepared. Take pictures, and send notes and attachments for future reference right from the work station. Add/edit Service and Parts from the work station to provide the best service and keep the managers in loop. Find the customer location Follow directions and navigate to the customer location. Create trips to record the route taken and keep managers informed about your travel. Record availability and progress Check in to the appointment and keep your teams updated on your progress. Log work hours, apply for leave, and ensure teams schedule accordingly. Invoice and Payments Generate invoices quickly after job completion and share them with the customer. Allow customers to process payments through secure portals and close deals on the spot. Service Reports Update service reports and get customer feedback on the spot. Get the customer's signature right on your device and provide a smooth customer experience from beginning to end. Location tracking can be enabled by the technician in the app and when enabled, the technician's location will be tracked continuously and shared with the FSM administrator. And continuous use of GPS running in the background can decrease battery life drastically.

OnlyTechs is the field operations platform for Glass House Technologies crews. Dispatch and schedule work, manage jobs from start to finish, capture photos and forms on site, message your team, and keep every project moving — from the truck or the office. Built for low-voltage and structured-cabling teams, OnlyTechs keeps technicians, project managers, and owners on the same page: • Jobs & dispatch — assign work, track status, and close out from the field • Scheduling — plan crews and appointments with a visual scheduler • Forms & photos — capture site data and upload from any device • Team chat — coordinate in real time • Roles — scoped access for owners, admins, and technicians • Records & billing — keep job history and paperwork in one place OnlyTechs connects securely over HTTPS to your live workspace, so the app always reflects the latest. Sign in with your OnlyTechs account to get started.