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Zoho FSM

Zoho FSM

Empower field agents on the go

11 ratings
8 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • June 30, 2020
  • July 6, 2026

Developer

Zoho Corporation
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ipad
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About

This app empowers field service teams with mobile access to service appointments, customer information, and work order details. It streamlines operations by enabling technicians to update progress, generate invoices, and collect customer feedback on-site, improving efficiency and customer satisfaction.

✓Access and update work orders
✓View customer history
✓Capture photos and notes
✓Generate invoices and process payments
✓Track technician location
✓Record work hours and apply for leave
✓Collect customer signatures and feedback
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What's New in Zoho FSM

3.9.0

July 6, 2026

Added support for Retainer Invoice. Added offline support for Job Sheets. Added support for Table Sections in Job Sheets. Minor Bug Fixes and UI changes.

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User reviews

Most RecentHighest RatedLowest Rated

Dear Zoho team

While I am creating work order suddenly app getting off for all IPhone user
Please check once
Sach4youSach4you

Old UI

This app is really old looking and just feels incomplete.
POLARISpro489POLARISpro489

Response from developer

Hi there, thank you for sharing your feedback. We understand your concerns and truly appreciate your input, as it helps us improve. We’ll share this with our team as we continue enhancing the Zoho FSM experience.

Odd app

Really backwards to use.
POLARISpro489POLARISpro489

Crashing

App is crashing whenever I try to log in
Hizam!Hizam!

App won’t open

App won’t open on iPhone 17
TexasDawn63TexasDawn63

Response from developer

Hi there, we’re sorry for the inconvenience. Please contact us at support@zohofsm.com with more details about the issue, and our team will work with you to resolve it as quickly as possible.

See 3 more reviews

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FAQ

What is Zoho FSM used for?

Zoho FSM is a mobile application designed to help field technicians and service teams manage their appointments, access customer details, update work orders, generate invoices, and collect feedback directly from the field.

Is Zoho FSM free to use?

Yes, Zoho FSM is available for free. It does not have in-app purchases or advertisements, making it a cost-effective solution for businesses.

What devices can I use Zoho FSM on?

Zoho FSM is supported on iPhones and iPads, allowing field agents to access its features on their preferred Apple mobile devices.

How does Zoho FSM help improve customer satisfaction?

By providing technicians with instant access to service request details, customer history, and the ability to generate invoices and collect feedback on-site, Zoho FSM helps improve first-visit resolution and streamline the customer experience.

Can Zoho FSM track technician location?

Yes, location tracking can be enabled within Zoho FSM. When enabled, the technician's location is continuously tracked and shared with the FSM administrator for operational oversight.

How often is Zoho FSM updated?

The latest version of Zoho FSM is 3.4.0, last updated on March 17, 2026. While this indicates a recent update, specific update frequency is not detailed, but Zoho typically provides regular updates for its business applications.

What is the age rating for Zoho FSM?

Zoho FSM has an age rating of 4+, making it suitable for users of all ages. This indicates no mature content is present within the application.

Does Zoho FSM integrate with other Zoho products?

While not explicitly detailed in the description, Zoho FSM is part of the Zoho suite of business applications. It is highly probable that it offers integrations with other Zoho products to create a unified business management system.