Experience Mobile vs Digital Customer Experience 23

Verint® Experience Mobile™ provides a powerful set of tools to quickly close the loop with customers and manage cases, anywhere, anytime. Key Features: - Dashboards: Gain insights across every touchpoint in the customer journey - Dashboard Card: Dig deeper into specific unified data. - Case list: Quickly find cases that need your attention - Case details: Investigate a case, view priority, re-assign, edit custom properties, and close cases - Contact customers: Call or email the customer via built in collaboration tools - Case comments: Add notes for you or others to review - Case history: View the case history, including changes to its status, assignment, or other key changes - View survey response: View survey response that triggered the case To use the Experience Mobile app, you must be an existing Experience Management user. Please contact your account manager for access.

Use the Digital Customer Experience Summit 2023 app to enhance your event experience by connecting with the right people, maximizing your time at the event. The app will help you discover, connect and chat with attendees at the summit. This app will be your companion not only during the event but also before and after the summit, helping you to: - Connect with the attendees who have interests similar to yours. - Set up meetings with potential attendees (investors, mentors, industry CxOs) by using the chat feature. - View the summit program and explore sessions. - Create your own personalized schedule based on your interests and meetings. - Get last-minute updates on the schedule from the organizer. - Connect with leading vendors and suppliers through the virtual booths. - Access speaker information at your fingertips. - Interact with fellow attendees in a discussion forum and share your thoughts on the event and issues beyond the event. Use the app, you'll learn more. Enjoy the app and we hope you have a wonderful time at the Summit!