PocketBranch vs Veend

It is a complete set of business and technological tools with methodology that allows the company to launch a new contact center for their customers. It provides tools that will improve customer service and sales processes. Base functionalities: • Text / audio / video chat with an advisor - ability to make a call between the client and the advisor, • Presenting marketing materials during a conversation – displaying marketing materials during a video call or in the context of a conversation during text chat, • Customer identification - receiving information about logged in customer at the time of connection. It consists of customer data, device data and information about the assumed topic of conversation, • Quick response templates - predefined text phrases(questions and answers) with quick responses for the convenience of the customers, • During call authentication – additional authenticating/authorization the customer in mobile banking app and web during the session, • Sending different types of documents from the advisor to the client, • Displaying current advertisements during the waiting time before the connection.

Veend app provides a user-focused experience to customers across Africa, offering them access to a new and refined credit experience. Our mobile app was introduced to customers with an idea of providing them a fluider interface, from their mobile phone, to reach our premium services. With convenience being part of our foremost drive, the mobile app features easy-to-navigate user experience/interface, and very responsive operations. With The Veend App, users can operate an all-in-one mobile app experience, which includes: Money transfer: The mobile app enables users, to within seconds, send money across borders to their loved ones, friends and families without experiencing service delays. Bill payment: Users can conveniently make payment for services they're subscribed to, without relying on the service outlets of these service providers. It's all automated to make payment of utilities seamless. Credit/Debit Card servicing: As a Veend mobile app user and an existing customer looking at accessing various card-enabled services, the mobile app is a gateway to this. The app provides an environment where these card services can be requested for, used for other services we offer, and most importantly, access credit and other finance-oriented opportunities we offer, all done in an easy and seamless manner. To ensure all the services the Veend mobile app executes run smoothly, the app features a feedback channel where all concerns, feedback, and requests can reach us and be attended to. -Install and Sign up at Zero cost. -User-friendly -Fast and responsive -Open to feedback 24/7