DialShree Mobi vs ANACITY

This app is available for the DialShree: Contact Center Solution users. The time has been shifting and this shift is increasing the demand for business mobility. The call center industry is not an exception here. There are many call centers that work in a virtual environment for many years to leverage the benefits of a virtual call center. On the other hand, some situations such as natural disasters, manmade catastrophes, pandemic, etc. are increasing the need for a virtual setup of the call center so it can be accessed remotely as and when needed. The cloud call center solution is available, but what about having an even more flexible solution? The call center software is often mobile friendly so it can be accessed from any device, but what about having a mobile app? We, Elision, are proud to be one of those rare call center solution providers that offer a mobile app for their call center software users. We have released our first version of the DialShree mobile application, namely, DialShree Mobi. This mobile app is available for agents now onwards. The agents can install this call center dialer app on their smartphone and log in to it with their credentials. It has all features an agent needs to handle a customer call. Let me explain in brief about the features one can get from our DialShree Mobi app. Live Call Features: An agent will have all the features to handle a call he is connected with. Below is the list of features made available to the agents: Call pause and un-pause Call requeue Call park Call park to an IVR Call transfer Transfer Custom transfer Call hangup Customer information Call Script: Agents can see and use the call script configured for this campaign by the supervisor. Customer Form: An agent can see and fill the customer form during a live call. Generally, in some campaigns, agents need to collect certain information from the customer. This form to collect information will be shown to the agent in this section. Email If DialShree user has an omnichannel call center solution license, the agent will see an email module from which he can send an email to the customer. An agent can also access the saved email templates. SMS If the users of the DialShree call center software have SMS add-on in their license, they will be able to send SMS to the customers during a live call. WhatsApp If the DialShree users have integrated WhatsApp business account, they can also send WhatsApp message with all the features available in the web WhatsApp from this screen of the DialShree Mobi. If DialShree users do not use an omnichannel call center software or do not have any of the SMS, Email, or WhatsApp modules, they will have all other features in their DialShree Mobi App. If you have any feedback, questions, or concerns, please email us at: contact@elisiontec.com

ANACITY – the only application you need to manage your gated community effectively! The ANACITY app is specially designed to manage gated communities, villas, and apartments. The features we offer are particularly aimed at reducing expenses and make community management effortless for the Community's Management/Facility Management Company/Owner Association Management Companies. At the same time, we also aim to make community living a pleasurable experience for residents. Right at the comfort of their homes, residents can perform various actions on the ANACITY app including managing their visitors, staff, raising complaints/requests, pay service charges and other dues, book facilities, communicate and share important updates with other residents, etc. Using ANACITY, the Community's Management can collect dues effortlessly, manage the security system, security personnel, and other staff, approve booking and do much more. The best part is the management companies and handle and cater to the needs of multiple apartments at once. What can residents do using ANACITY? By using ANACITY, as a resident of a gated community, you can enjoy Private Community Networking. - With just a click, you can take part in discussions and share your opinions by accessing the Apartment Discussion Forums. Using these forums, you can reduce your email clutter as well. - Using Apartment Interest Groups in ANACITY, share anecdotes with your neighbours and build a relationship with them like never before. - Receive important notices and messages from your Management using ANACITY's Online Notice Board and other broadcast features. Apart from the ability to communicate seamlessly, you can also perform various other actions that will make things a lot convenient for you. - Using the ANACITY app, you can easily raise complaints/requests. If any asset is misfunctioning, you can simply scan the QR Code generated to the particular asset and send it to the Facility Manager of your gated community. They will quickly receive the details of the asset and fix it. You can also track the progress and if the issue is not fixed during the stipulated time, the complaint will be automatically escalated. - Using your credit/debit card or other online payment methods, you can pay your service charge bills and other dues via ANACITY right at the comfort of your home. You will also receive receipts immediately after making the payment. - With the additional security solutions offered by ANACITY, the security of your gated community will only strengthen multifold. Using the Visitor Management feature, pre-approve, approve or deny guests, visitors, and staff with just a click. - No more waiting to use a facility of your gated community! ANACITY enables you to check when a facility is available and book it beforehand. How can a Community's Management benefit from using ANACITY? Studies conducted by our team revealed that ANACITY's smart features and community automation save a ton of money for the Management.  Apart from this, using the ANACITY application, the Management can, - Efficiently manage Helpdesk/Complaint Box - Collect service charges and dues via the app and send automatic reminders to the defaulting residents. - Access the financial records of all the units and maintain proper records of every transaction. - Send email and app notifications to all the association members and the residents living in the gated community. The ANACITY application is certainly your true companion for a happy and wonderful Community Living! So what are you waiting for? Download the App now and embrace the comfort offered by smart technology!