Chatomate vs replyn.io

NEVER LOSE A TOUCH Chat with your customers from anywhere, anytime. Join the conversation, answer their query, and assign a customer query to other agents with Chatomate’s Live Chat App. Handle customer queries from multiple channels [Web, Facebook, WhatsApp, etc.] and have a conversation with rich media supports like images, carousels, buttons, etc. To use Chatomate’s Live Chat App contact coffee@kevit.io. 1. Live Chat Support for Chatbots Be available for your customers in your chatbot and never lose a customer query. 2. Manage Requests Manage your customer’s queries at scale with the Chatomate multi-agent feature. 3. Assign Conversation Assign a conversation to an agent and track all chats. 4. Manage your status Manage your Online/Offline status according to your availability and ease the assigning process.

Manage all your customer conversations from WhatsApp, Instagram, Facebook Messenger, and TikTok in one unified inbox. UNIFIED MULTI-CHANNEL INBOX View and reply to messages from WhatsApp, Instagram DMs, Facebook Messenger, and TikTok — all in one place. No more switching between apps. POWERFUL FILTERS Filter conversations by: • Channel (WhatsApp, Instagram, FB, TikTok) • Status (Open, Closed, Snoozed) • Assignee (Mine, Unassigned, Team member) • Lifecycle stage • Unreplied messages only RICH MESSAGING • Send text, images, videos, audio, and files • Reply to specific messages • Use snippets for quick responses • Send WhatsApp templates • Access saved files and media CONVERSATION MANAGEMENT • Mark conversations as Open, Closed, or Snoozed • Assign chats to team members • Add internal notes (invisible to customers) • Track contact lifecycle stages • View full activity history ORDER MANAGEMENT • Create orders directly from conversations • Add products with quantities and pricing • Set delivery method and address • Track payment status • Update order status in real-time TEAM COLLABORATION • See team member presence status • Assign conversations to the right person • Switch between workspaces • View who's handling what SEARCH EVERYTHING • Search contacts by name, phone, or email • Search message content across all conversations • Jump directly to any conversation REAL-TIME UPDATES • Instant message notifications • Live conversation updates • Connection status indicator Perfect for teams managing customer support, sales inquiries, and order fulfillment across multiple social channels.