MobiCall.App vs samwin Mobile Agent

MobiApp is New Voice's next-generation mobility app. After 15 years with the existing apps, new technologies now allow even faster and more convenient access for triggering alarms and for transmitting events, tasks and status changes to MobiCall. A selection of the available features: * Alarm triggering with or without text and image * Alarm triggering with or without a pre-warning period * Alarm reception with text and image * Alarm acknowledgment and rejection * Presence login and logout on the system * Service-based telephony and alerting * Access to dedicated web pages for fast and secure handling of work processes * Task management system * Lone worker protection * Dead man's switch The application requires a server/client license in combination with a MobiBox MobiCall instance (fully redundant setups also supported) or with a MobiCloud.

The samwin Mobile Agent allows agent users to connect to samwin using their iPhone or iPad. This app offers all the key features known from Desktop-class samwin Agents: * Skill Management - log on to and off from Skills * Call Handling - place a call on hold, park or re-queue a call * Softphone Support - place and receive calls through WiFi or mobile data * Full Directory Access - including presence and appointments * Call Wait List & Call History - shows waiting and past calls In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile device's phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.