Hydra Agent vs samwin Mobile Agent

Handle the status of an Automatic Call Distributor (ACD) Agent Enable/Disable Agent Call distribution Call forwading methods (managed, unmanaged) Three-party call Switching back from managed forwading Recover calls from manager forwading Set callers On-hold Recording Call classifying Etc.

The samwin Mobile Agent allows agent users to connect to samwin using their iPhone or iPad. This app offers all the key features known from Desktop-class samwin Agents: * Skill Management - log on to and off from Skills * Call Handling - place a call on hold, park or re-queue a call * Softphone Support - place and receive calls through WiFi or mobile data * Full Directory Access - including presence and appointments * Call Wait List & Call History - shows waiting and past calls In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile device's phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.