Motadata ServiceOps vs UGPass

Motadata ITSM is a refreshingly new, ITIL compliant, IT Helpdesk solution that redefines the meaning of IT Service Management. No longer delivering IT services has to be cumbersome and challenging. Untangle your existing service delivery problems with our intelligent automation, social media like collaboration and our relationship mapper (helps in root cause analysis). With easy integration and deployment, your IT Technicians could be using Motadata ITSM in no time. We have designed our Motadata ITSM app keeping the needs of an average Technician in mind. Rather than focusing on a host of capabilities (creating difficulty and confusion), we have given features that are actually used by a Technician. With our industry first, Contextual Search, a Technician can be effective no matter where they are. Some of the key Features of the Motadata ITSM mobile app: Incident Management • Create and assign Incidents on the go. • Keyword-based search and pre-defined filters to find what is needed. • Attach files and photos (either from gallery or smartphone camera) to an Incident ticket. • Modify the details of existing tickets. • Resolve and close tickets from your mobile. • Set priority of a ticket (High to Low). • Send messages to the requester of a ticket on the go. • Assign a ticket to another Technician. • Mark an inappropriate Incident ticket as Spam. • View the Audit Trail of a ticket and see what work has been done so far. Asset Management • Create new Assets and modify existing Asset details. • Search for an Asset using barcode scan. • Using barcode scanning field operatives make status updates to large numbers of assets in real-time with accuracy. • Easily update asset location, asset status and preventive maintenance. • Provide better visibility into asset status, asset location and preventative maintenance. Knowledge • Search Knowledge Articles and FAQs • Browse and read relevant Knowledge Articles/FAQs from your mobile. • View Knowledge Folders. My Approval • Find and view Approvals assigned Approval and respond to them. Notifications • Instant push notification to notify a ticket has been assigned to the Technician.

“UGPASS” is Uganda’s UGPass ID Programme designed for Ugandans and Residents of Uganda. UGPASS allows users to leverage their smartphones to register for a securely verified digital certificate, enabling online authentication for seamless and secure access to various e-services. It also facilitates advanced electronic signatures for securely e-signing documents. UGPASS automates and simplifies managing digital services in mobile devices for users and can be used to: • Self-Enrollment Options: Supports National ID cards (Foundational ID), e-Passports for Citizens, and Passports/e-Passports for Residents. UGPASS automates and simplifies managing digital identities on mobile devices, and it can be used to: • Seamless Authentication: Offers authentication to various smart services using multi-factor authentication(Pin/Face). • Digital Signature Service: Enables secure, legally binding online document signing using PKI (Public Key Infrastructure) and government-issued credentials, ensuring data integrity, authentication, and non-repudiation for electronic transactions (on both web and mobile). • Document Vault: Allows users to store identity documents or personal credentials (such as national ID cards, driver’s licenses) in a cryptographically protected format, adhering to international standards for Digital Wallets, including ISO 18013-5 and W3C-VC Standards. • Document Verification: Verifies the issuer’s details of digitally signed certificates or credentials through a cryptographic QR code embedded in the document. • Digital Forms: Lets users download, auto-fill, digitally sign, and submit e-Forms from various government and private organizations. • Signature Delegation: Allows individuals to grant permission to someone else to sign documents on their behalf, ensuring smooth and authorized decision-making. • EConsent approval: Allow digital consent to authenticate and access various websites and mobile applications, ensuring secure and authorized interactions