Motadata ServiceOps vs We360.ai

Motadata ITSM is a refreshingly new, ITIL compliant, IT Helpdesk solution that redefines the meaning of IT Service Management. No longer delivering IT services has to be cumbersome and challenging. Untangle your existing service delivery problems with our intelligent automation, social media like collaboration and our relationship mapper (helps in root cause analysis). With easy integration and deployment, your IT Technicians could be using Motadata ITSM in no time. We have designed our Motadata ITSM app keeping the needs of an average Technician in mind. Rather than focusing on a host of capabilities (creating difficulty and confusion), we have given features that are actually used by a Technician. With our industry first, Contextual Search, a Technician can be effective no matter where they are. Some of the key Features of the Motadata ITSM mobile app: Incident Management • Create and assign Incidents on the go. • Keyword-based search and pre-defined filters to find what is needed. • Attach files and photos (either from gallery or smartphone camera) to an Incident ticket. • Modify the details of existing tickets. • Resolve and close tickets from your mobile. • Set priority of a ticket (High to Low). • Send messages to the requester of a ticket on the go. • Assign a ticket to another Technician. • Mark an inappropriate Incident ticket as Spam. • View the Audit Trail of a ticket and see what work has been done so far. Asset Management • Create new Assets and modify existing Asset details. • Search for an Asset using barcode scan. • Using barcode scanning field operatives make status updates to large numbers of assets in real-time with accuracy. • Easily update asset location, asset status and preventive maintenance. • Provide better visibility into asset status, asset location and preventative maintenance. Knowledge • Search Knowledge Articles and FAQs • Browse and read relevant Knowledge Articles/FAQs from your mobile. • View Knowledge Folders. My Approval • Find and view Approvals assigned Approval and respond to them. Notifications • Instant push notification to notify a ticket has been assigned to the Technician.

The We360.ai Admin Mobile app revolutionizes the way you manage and monitor your team's performance by offering a seamless and intuitive experience right from your mobile device. With this powerful tool, you can easily stay connected to your team's progress, view detailed dashboards, and unlock valuable insights wherever and whenever you need them. Key Features: 1. Real-time Team Performance Monitoring: Keep a pulse on your team's progress and performance with real-time updates and metrics. Stay informed and make data-driven decisions on the go. 2. Interactive Dashboards: Access visually appealing and interactive dashboards that provide a comprehensive overview of your team's key performance indicators (KPIs). Customize the dashboard layout to focus on the metrics that matter most to you. 3. Insightful Data Analytics: Discover hidden patterns and trends within your team's data using advanced analytics capabilities. Gain valuable insights into individual and collective performance, identify areas for improvement, and take proactive steps to optimize your team's productivity. 4. Instant Collaboration: Foster collaboration and enhance communication within your team. Easily share reports, dashboards, and insights with team members, enabling seamless knowledge sharing and enabling everyone to stay on the same page. 5. Secure Data Management: Protect your team's data with robust security measures. The We360.ai Admin Mobile app ensures that your sensitive information is encrypted and stored securely, providing you peace of mind. 6. Customization and Flexibility: Tailor the app to suit your unique needs. Customize dashboards, reports, and alerts based on your preferences and priorities. Adapt the app to your workflow and streamline your team management process. The We360.ai Admin Mobile app empowers managers and team leaders to make informed decisions, optimize performance, and drive success. Download now and unlock the full potential of your team with effortless monitoring and access to valuable insights, anytime and anywhere.