Online Support vs Mumaris+

The Online Support application is designed specifically for labs utilizing Roche Instruments and Analyzer. The application aims to support our customers in the lab in managing any type of issue or question related to their active install base. Users will have an end-to-end issue management tool that consists of a digital logbook for documentation, self-help troubleshooting guidelines, and an easy and quick way to escalate issues directly to their respective Roche Service organization. The application shall allow users the following: - scan QR code on the instrument/analyzer (if available locally) to identify the instrument by its serial number - receive troubleshooting guidelines if available based on the captured alarm code - find similar issues and their resolution based on the alarm code - add description of the issue and attach images - check status of the issue - search for information in known issues within integrated Digital Logbook - check the dashboard with overall status of the issues Not to be used by patients. Does not include Diabetes Care. All user accounts of Online Support are created, stored and managed through DiaLog Portal. After the registration, a key is stored and encrypted on your device, which is valid for one week. Further access to the app is only possible with your FaceId, TouchId or PIN. After one week of inactivity the registration key will be automatically removed. Please make sure that you do not send your PIN to third parties. It's your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone's security features and it could mean that the Online Support app will not work properly or at all. In case your device is stolen or irretrievably lost, make sure that you remotely lock and change your passwords.

Introducing Mumaris+, the Saudi Commission for Health Specialties' dedicated app, tailor-made for healthcare practitioners. Seamlessly access essential services for your professional journey. Our comprehensive and user-friendly platform is designed to elevate your experience. Key Features: Login & Nafath: Seamlessly access the app with a secure login. Nafath integration for enhanced functionality. Dashboard & Notifications: Stay informed with a user-friendly dashboard. Receive timely notifications for updates. Renew Registrations & CPD Recognition: Effortlessly renew registrations. Track and recognize CPD hours efficiently. National Exam Eligibilities: Check eligibility for national exams. Tawasul: Utilize Tawasul for streamlined communication. Two-Factor Email Authentication & Edit Profile: Enhance security with two-factor email authentication. Easily edit and manage your profile. Certificate of Good Standing: Obtain a Certificate of Good Standing hassle-free. My Profile & Account Settings: Comprehensive profile management (Personal, Card, Education, Work Experience). Easily modify account details (Change Mobile, Change Email, Password) Payments & Refund Requests: Convenient tracking of payments. Initiate refund requests effortlessly. My Exams & CPD Hours: Access details of scheduled exams. Monitor Continuing Professional Development hours. Certificates: Access and manage certificates seamlessly. My Services & Requests: Explore available services and make requests. Efficiently manage and track service requests. Logout & Biometric Authentication: Log out securely from your account. Activate biometric authentication for added security. Apple Pay & HyperPay Integration: Enjoy the convenience of Apple Pay, exclusively available for iOS devices. Seamless integration with HyperPay for payment transactions.