About
This app helps labs manage issues with Roche Instruments and Analyzers. It provides troubleshooting guides, allows issue escalation, and includes a digital logbook for documentation and status tracking.
What's New in Online Support
4.0.1
June 3, 2025
This update contains enhancements and performance improvements.
Developer apps
FAQ
What is Online Support used for?
Online Support is designed for labs using Roche Instruments and Analyzers. It helps manage issues, provides troubleshooting guidelines, and allows users to escalate problems to the Roche Service organization.
Can patients use Online Support?
No, Online Support is not intended for patient use and does not include Diabetes Care functionalities. It is exclusively for laboratory professionals managing specific instruments.
How is my account managed in Online Support?
All user accounts are created and managed through the DiaLog Portal. A registration key is stored on your device for one week, after which access requires Face ID, Touch ID, or a PIN.
What security measures does Online Support have?
Access to Online Support is secured by Face ID, Touch ID, or a PIN. Users are advised against jailbreaking or rooting their devices to maintain app functionality and security.
How often is Online Support updated?
The latest version available is 4.0.1, last updated on June 3, 2025. This indicates regular updates to maintain and improve the application's performance and features.
What devices support Online Support?
Online Support is available for iPhone, iPad, and iPod devices, making it accessible across various Apple mobile platforms for lab professionals.
Does Online Support have ads?
No, Online Support does not contain advertisements. As a free application, it focuses on providing essential support services without interruption from ads.
What is the user rating for Online Support?
Online Support has a perfect rating of 5.0 stars based on one review. This suggests a highly positive user experience among its current user base.
