About
This app provides lab professionals with an end-to-end tool for managing issues with Roche Instruments and Analyzers. It includes troubleshooting, documentation, and direct escalation to service teams.
What's New in Online Support
4.5
November 10, 2026
This update contains enhancements and performance improvements.
Developer apps
FAQ
What is Online Support used for?
Online Support is designed for labs using Roche Instruments and Analyzers. It helps manage issues, provides troubleshooting, and allows direct escalation to Roche Service.
Can patients use Online Support?
No, Online Support is not intended for patient use and does not include Diabetes Care functionalities. It is exclusively for lab professionals managing instruments.
How is my account managed in Online Support?
All user accounts are created and managed through the DiaLog Portal. After registration, a key is stored on your device for one week, requiring FaceID, TouchID, or PIN for further access.
What happens if my registration key expires in Online Support?
After one week of inactivity, the registration key is automatically removed. You will need to re-register or log in again to regain access to the app's features.
How secure is Online Support?
User security is emphasized, with access protected by FaceID, TouchID, or PIN. Users are advised against jailbreaking or rooting their devices to maintain app functionality and security.
How often is Online Support updated?
The latest version is 4.5, and the app was last updated on November 10, 2026. This indicates a commitment to ongoing development and maintenance.
What devices does Online Support support?
Online Support is available for iPhone, iPad, and iPod devices, making it accessible to a wide range of Apple users in a lab setting.
Does Online Support have ads?
No, Online Support does not contain advertisements. The application is free to use without any ad interruptions.
