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ServiceMax Zinc

ServiceMax Zinc

by ServiceMax, Inc.

31 ratings
116 reviews
💼 Business
📊 Productivity
Free

Details

Released
September 16, 2013
Updated
October 30, 2026

Features

Developer

ServiceMax, Inc.
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ServiceMax Zinc screenshot #1 for iPhone
ServiceMax Zinc screenshot #2 for iPhone
ServiceMax Zinc screenshot #3 for iPhone
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ipad
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Reviews summary↘︎
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❓8 answered
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About

Facilitates real-time communication for field technicians, connecting them with experts and information to resolve issues quickly. Offers secure messaging, voice, video, and content sharing, purpose-built for business needs.

✓Real-time communication
✓Hotline bots for instant expert connection
✓Broadcast alerts to mobile devices
✓1:1 and group messaging
✓Text, voice, and video calls
✓Content and location sharing
✓Military-grade encryption
Show original description

What users say about ServiceMax Zinc

Reviews of ServiceMax Zinc are mixed: the Business app is rated 3.9/5 from 31 App Store ratings. What users like most: easy to use and intuitive interface, fast and efficient team communication. Top complaints: frequent app crashes and freezing, constant logging out issues. Summarized from real user reviews.

Positive things

  • 👍Easy to use and intuitive interface
  • 🚀Fast and efficient team communication
  • 💼Great for business and workplace collaboration
  • 🔒Secure messaging without sharing personal phone numbers
  • 📱Cross-platform synchronization (phone, tablet, desktop)
  • 📁File and document sharing capabilities
  • 📞Video calling and voice features
  • 👥Simple group messaging without clutter
  • ⚡Reduces email overload
  • 🎯Compartmentalizes work and personal communication

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔄Constant logging out issues
  • ⌨️Keyboard and typing problems
  • 📲Unreliable notification delivery
  • 🖼️Photo upload difficulties (especially on iPhone)
  • 📞Poor call reliability and success rate
  • ⏱️Slow performance and lag
  • 🔔Persistent false notification badges
  • 🔄Sync issues and endless loading screens
  • 📱Limited iPad compatibility
  • 🎨Incorrect sender names displayed in messages
  • ❌Missing message previews in notifications
See all reviews
+1

What's New in ServiceMax Zinc

14.4.0

October 30, 2026

Bug Fixes

User reviews

Most RecentHighest RatedLowest Rated

Need updates

After the update it got horrible,
Can’t type it freezing and every time have to shut the app and open
And when typing doesn’t show on screen.
TTJaved009

Bugs

It works fine for the most part, but needs some repair. It constantly shows me as having 3 unread messages when I have 0. I cannot get the little red notif to go away. Please fix this.
BBunchT

Worst chat app

I’ve been forced to use this for work and it has ruined many work days
To upload photos from iPhone is excruciating
Iideaak32

How can you be this bad at producing an app?

On this failed Zinc update- sitting at the sync screen forever with no progress. It's always something that gets broken. Last update was the keyboard, or trying to search for people, now it's entirely broken.
Ddykzeulb

Third party keyboard support

Is the third party keyboard restricted on this app? Why?
TJTK Jason
See 111 more reviews

Developer apps

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User experience

🐞

Reported Bugs

13 issues

App freezes when typing

Bug

Messages don't display on screen while typing

Bug

Persistent unread message badge (showing 3 unread when none exist)

Bug

Endless loop when receiving photos

Bug

Sync screen stuck indefinitely

Bug

Keyboard functionality broken after updates

Bug

Search feature not working

Bug

App crashes on latest update

Bug

Random logout without warning

Bug

Notifications stop working (requires reinstall)

Bug

Slow message delivery with incorrect sender attribution

Bug

Missing notification previews despite settings enabled

Bug

Search box inaccessible on recents tab

Bug
✨

Requested Features

10 requests

Message search functionality

Feature

Ability to delete sent messages

Feature

Custom Do Not Disturb scheduling options

Feature

Emoji support in desktop version

Feature

Screen rotation support for landscape mode

Feature

Third-party keyboard support

Feature

Mac desktop standalone application

Feature

Message deletion and conversation archiving

Feature

CRM integration capabilities

Feature

Ability for contractors/external users to join groups

Feature

FAQ

What is ServiceMax Zinc used for?

ServiceMax Zinc is a communication platform designed to connect field technicians with the people and information they need to complete jobs efficiently. It aims to reduce repair times and improve customer satisfaction.

How does ServiceMax Zinc ensure security?

ServiceMax Zinc employs military-grade encryption for customer data security, application security, and data center security. It also supports multi-factor authentication, SSO, and SAML 2.0 for enhanced protection.

Can ServiceMax Zinc be used for urgent broadcasts?

Yes, ServiceMax Zinc features Broadcast Communication that sends real-time alerts to team members' mobile devices. These alerts require interaction to proceed, ensuring critical information is seen.

What communication methods does ServiceMax Zinc support?

ServiceMax Zinc supports text, voice, and video communication, along with content and location sharing. It allows for both one-on-one and group conversations.

Is ServiceMax Zinc available on multiple devices?

Based on the provided data, ServiceMax Zinc is supported on iPhone, iPad, and iPod. Cross-platform synchronization is also mentioned as a pro by users.

What is the user sentiment for ServiceMax Zinc?

User sentiment for ServiceMax Zinc is mixed. Pros include ease of use, fast communication, and security, while cons involve frequent crashes, logging out issues, and unreliable notifications.

How often is ServiceMax Zinc updated?

The latest version of ServiceMax Zinc is 14.4.0, last updated on October 30, 2026. This indicates a relatively frequent update cycle.

Does ServiceMax Zinc have ads?

No, ServiceMax Zinc does not contain advertisements. The app is free to use without any ad interruptions.