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ServiceMax Zinc

ServiceMax Zinc

by ServiceMax Inc

30 ratings
116 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • September 16, 2013
  • June 11, 2026

Features

Developer

ServiceMax Inc
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ServiceMax Zinc screenshot #1 for iPhone
ServiceMax Zinc screenshot #2 for iPhone
ServiceMax Zinc screenshot #3 for iPhone
ServiceMax Zinc screenshot #4 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐116
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❓5 answered
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📦~ in 3 weeks
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About

This app provides real-time communication for field technicians, connecting them with experts and information to resolve issues quickly. It offers secure messaging, voice, video, and content sharing, all linked to service records.

✓Real-time communication
✓Expert connection via bots
✓Broadcast alerts
✓Targeted messaging
✓1:1 and group chat
✓Content and location sharing
✓Military-grade encryption
Show original description

What users say

Summarized from real user reviews of ServiceMax Zinc. Based on 30 reviews and a 3.8/5 average, it highlights the 10 positives and 12 negatives reviewers mention most about this Business app.

Positive things

  • 👍Easy to use and intuitive interface
  • 🚀Fast and efficient team communication
  • 💼Great for business and workplace collaboration
  • 🔒Secure messaging without sharing personal phone numbers
  • 📱Cross-platform synchronization (phone, tablet, desktop)
  • 📁File and document sharing capabilities
  • 📞Video calling and voice features
  • 👥Simple group messaging without clutter
  • ⚡Reduces email overload
  • 🎯Compartmentalizes work and personal communication

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔄Constant logging out issues
  • ⌨️Keyboard and typing problems
  • 📲Unreliable notification delivery
  • 🖼️Photo upload difficulties (especially on iPhone)
  • 📞Poor call reliability and success rate
  • ⏱️Slow performance and lag
  • 🔔Persistent false notification badges
  • 🔄Sync issues and endless loading screens
  • 📱Limited iPad compatibility
  • 🎨Incorrect sender names displayed in messages
  • ❌Missing message previews in notifications
See all reviews

What's New in ServiceMax Zinc

14.0.0

June 11, 2026

Enhancements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Need updates

After the update it got horrible,
Can’t type it freezing and every time have to shut the app and open
And when typing doesn’t show on screen.
TJaved009TJaved009

Bugs

It works fine for the most part, but needs some repair. It constantly shows me as having 3 unread messages when I have 0. I cannot get the little red notif to go away. Please fix this.
BunchTBunchT

Worst chat app

I’ve been forced to use this for work and it has ruined many work days
To upload photos from iPhone is excruciating
ideaak32ideaak32

How can you be this bad at producing an app?

On this failed Zinc update- sitting at the sync screen forever with no progress. It's always something that gets broken. Last update was the keyboard, or trying to search for people, now it's entirely broken.
dykzeulbdykzeulb

Third party keyboard support

Is the third party keyboard restricted on this app? Why?
TK JasonTK Jason
See 111 more reviews

Developer apps

ServiceMax Field Service App
ServiceMax Field Service App

by ServiceMax Inc

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User experience

🐞

Reported Bugs

13 issues

App freezes when typing

Bug

Messages don't display on screen while typing

Bug

Persistent unread message badge (showing 3 unread when none exist)

Bug

Endless loop when receiving photos

Bug

Sync screen stuck indefinitely

Bug

Keyboard functionality broken after updates

Bug

Search feature not working

Bug

App crashes on latest update

Bug

Random logout without warning

Bug

Notifications stop working (requires reinstall)

Bug

Slow message delivery with incorrect sender attribution

Bug

Missing notification previews despite settings enabled

Bug

Search box inaccessible on recents tab

Bug
✨

Requested Features

10 requests

Message search functionality

Feature

Ability to delete sent messages

Feature

Custom Do Not Disturb scheduling options

Feature

Emoji support in desktop version

Feature

Screen rotation support for landscape mode

Feature

Third-party keyboard support

Feature

Mac desktop standalone application

Feature

Message deletion and conversation archiving

Feature

CRM integration capabilities

Feature

Ability for contractors/external users to join groups

Feature

FAQ

What does ServiceMax Zinc do?

ServiceMax Zinc is a real-time communication platform designed for field technicians. It connects them instantly with experts and essential information, enabling them to complete jobs quickly and accurately. The app aims to reduce repair times, improve customer satisfaction, and enhance employee engagement.

What are the key communication features?

Key features include Hotline Communication to connect technicians with experts via bots, bypassing long queues. Broadcast Communication allows real-time alerts to be sent to specific teams. Team Communication supports 1:1 and group chats with text, voice, video, and content sharing, all linked to service records.

Is ServiceMax Zinc secure?

Yes, the app prioritizes security with military-grade encryption, customer data security, data center security, and application security. It also offers features like multi-factor authentication, SSO, and SAML 2.0 for enhanced privacy and access control.

Who is ServiceMax Zinc for?

This app is specifically built for field service teams, including technicians, supervisors, and support staff. It's ideal for organizations looking to streamline communication and improve operational efficiency in their service operations.

How does ServiceMax Zinc help reduce repair times?

By providing instant access to experts and information through features like Hotline bots and real-time messaging, technicians can get the answers they need without delays. This direct line to support helps resolve issues faster, thereby reducing the mean time to repair.