ServiceMax Zinc vs KloudGin

Zinc connects technicians with the people and information they need. Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc. Hotline Communication: • Connects technicians to the right expert instantly with Hotline bots • Bypass long call canter queues and email exchanges to get information quickly and efficiently • Track every request • Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands Broadcast Communication: • Broadcast information in real time to your teams’ mobile devices • Alerts fill the screen, requiring team members to interact with the message to continue in the app • Target a specific group of employees based on critera such as group membership, department, location, work skills, or role Team Communication: • Communicate 1:1 and in groups • Text, voice, video, content sharing and location sharing • Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access Security: • Military-Grade Encryption • Customer Data Security • Data Center Security • Application Security • Business Continuity and Reliability Privacy: • Data Ownership • Custom Data Storage and Deletion • Multi-Factor Authentication • SSO and SAML 2.0

KloudGin is Single APP for all roles like Field Crews, Executives, Backoffice, Your customers, Your Sub-contractors KloudGin is your business user's personal mobile experience and is filled with the things they care about. Business users consume enterprise data in a natural style that is easy and intuitive. All aspects of a business flow including analytics, transactions, multimedia, collaboration, device features & offline are now available in one App. Backed by the KloudGin Cloud platform, this application lets you configure and extend the app to empower all your mobile business processes based on various roles in your enterprise. Cloud based KloudGin integration engine that can pull and harmonize data from various sources. Built with intelligent encrypted, offline capability which is source-system agnostic (connects to any on-premise or cloud- based systems). It comes integrated with KloudGin Intelligent Field Service Cloud, KloudGin Intelligent Asset Cloud, KloudGin Inventory Cloud, KloudGin Connected Customer Cloud, KloudGin Procurement Cloud, KloudGin Connected Customer Cloud, and KloudGin AI Assistant. Key Features for Roles: Field Service, Asset maintenance, Field Technicians, Crew Supervisors, Fleet and Facilities managers, Foremen, Sub-contractors, Partners, Dispatchers, Customer Service Reps -- Configurable, easy to use step-by-step optimized workflows for any type of work orders/ ticketing service to enable field crews real-time. -- Designed of rugged performance and simple easy use by non-tech savvy field users -- Multiple work order views to enable short, long-term and other ad-hoc work types -- Take geo-tagged before and after pictures. Annotate on pictures -- Safety and inspection checklist and digital surveys -- Capture e-signature -- Charge Parts/ inventory to the work order. Locate parts in nearest truck or warehouse -- Create a service request from then field -- Generate a Purchase Order, Invoice, Quote from the mobile -- Report a missing part and put work order in suspend mode -- Intelligent Offline. Does not need Field crew to know when they lose and gain a signal when in truck. Intelligent data validation during data capture ensures data integrity even if connectivity is not available -- Collaboration (Mobile Device Alerts, Video Conference, Messaging, Voice integrated with iPhone and iPad) -- Built in ability to Scan barcodes directly from the app and pull relevant details -- Auto Time Card generation as they complete work with breaks, meetings, travel time, job time. Seamless integration to your payroll system with an approval mechanism built it --Visual in-context Troubleshooting (Video & Manuals) and attachments -- Real-time tracking of field techs -- Integrated turn-by-turn directions with voice -- Device to device message by Crew Lead & supervisors -- On-touch Emergency notifications -- Voice enabled to capture notes -- Supervisors & Dispatchers have real-time visibility of where techs are and what they are doing. Have ability to assign/ change jobs assigned to crews -- Supervisor analytics and alerts out of the box which includes projected appointment missing based on KloudGin Big data based scheduling & route optimization engine -- Single sign on (SSO) and SAML 2.0 support ensure faultless, secure access The App can use background location feature. Continued use of GPS running in the background can dramatically decrease battery life.