Shape Software vs Capacity
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shape Software
This cloud-based sales software uses intelligent automation to streamline and organize daily tasks. Connect with customers and focus on your business from any mobile device.
- Cloud-based CRM
- Intelligent automation
- Sales organization
- Customer connectivity
- Mobile access
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Whether you're in the office, or on the go, Shape is your key to productivity. Shape Software CRM is a cloud-based intelligent sales software that uses intelligent automation to simplify and organise everyday work. Focus on what matters: your business. With the power of Shape, you can now connect to your customers in a whole new way, all from your mobile device.
Capacity
Automate business support and workflows with AI-powered knowledge base and chatbot features. This platform helps reduce incoming requests and tickets while enabling faster, more effective responses for employees and customers.
- AI-powered Concierge chatbot
- Knowledge Base browsing
- Helpdesk ticket management
- Automate support processes
- Employee and customer support
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Capacity helps businesses automate support and work processes using powerful AI and Knowledgebase software. Our Concierge chatbot uses your Knowledge Base to provide answers to employee and customer questions. Decrease the number of requests and tickets, while increasing your ability to respond quickly and effectively. The mobile app will give you the ability to: • Interact with the Concierge on mobile • Browse your Knowledge Base • Manage your Helpdesk tickets
Screenshots
Verdict
The clearest difference is rating: Capacity at 5.0 against Shape Software's 4.2. Capacity also leads on review sentiment (100% vs 86%). Shape Software's advantage is iOS requirement (13.0 vs 15.1). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Capacity holds the better App Store score, 5.0 against 4.2. Both are backed by a comparable volume of ratings — 17 and 15 respectively. Written reviews point the same way: 86% of Shape Software's written reviews are positive against 100% of Capacity's.
Shape Software ships an update every 3 weeks, Capacity every 5 weeks. The most recent releases landed on September 26, 2026 and September 16, 2026 respectively.
| Parameter | Shape Software | Capacity |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (17 ratings) | 5.0 (15 ratings) — better |
| Positive reviews | 85.7% of reviews | 100.0% of reviews — better |
| Number of ratings | 17 — better | 15 |
| Update frequency | Every 3 weeks — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 51 MB | 28 MB |
| Age rating | 4+ | 4+ |
| Developer | Shape Software Inc | Ai Software, LLC |
Customer experience
Shape Software
Capacity
In-app purchases
Shape Software
No in-app purchases
Capacity
No in-app purchases
