Capacity

Capacity

Support Automation Platform

15 ratings
11 reviews
Free

Details

  • Released
  • Updated
  • December 2, 2022
  • April 4, 2026

Features

Capacity screenshot #1 for iPhone
Capacity screenshot #2 for iPhone
Capacity screenshot #3 for iPhone
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About

Automate business support and workflows with AI-powered knowledge base and chatbot features. This platform helps reduce incoming requests and tickets while enabling faster, more effective responses for employees and customers.

AI-powered Concierge chatbot
Knowledge Base browsing
Helpdesk ticket management
Automate support processes
Employee and customer support
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What's New in Capacity

1.5.10

April 4, 2026

v1.5.10: * Minor visual adjustment * Performance improvement

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User reviews

All around a great app

Works super well. Awesome to be able to connect with my concierge resources when I’m on my mobile.

Invaluable Asset to Our Team

Capacity Helpdesk is a game changer for organizations looking to streamline their support operations. With it’s user - friendly interface, robust feature, seamless integrations, and focus on collaboration, this app has become an invaluable asset to our team. I highly recommend Capacity Helpdesk to any business seeking to enhance their support capabilities and deliver exceptional customer service!
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Huge time saver

This app is great for when you’re on the go. I can access all of my company’s documents, knowledge and apps. Everything I need is just a few thumb taps away!

Access anywhere

This is a huge addition to the Capacity platform. It is so nice to be able to access what I need on the fly.

Great functionality, easy to use!

This mobile app allows me to easily access and use the Capacity platform on the go.

FAQ

What is Capacity?

Capacity is an AI-powered platform designed to automate business support and work processes. It utilizes a knowledge base and a chatbot to answer employee and customer questions, aiming to reduce support tickets and improve response times.

How does Capacity's Concierge chatbot work?

The Concierge chatbot uses your company's Knowledge Base to provide instant answers to frequently asked questions from employees and customers. This reduces the need for manual intervention and speeds up resolution times.

Can I manage helpdesk tickets with Capacity?

Yes, the mobile app allows you to manage your Helpdesk tickets directly. This provides a centralized way to oversee and address support requests on the go.

What devices does Capacity support?

Capacity is available on iPhone and iPad devices. It is designed to be accessible across Apple's mobile ecosystem.

Is Capacity free to use?

Yes, Capacity is offered for free. There are no associated costs for using the platform and its features.

How often is Capacity updated?

The latest version of Capacity is 1.5.9, last updated on October 29, 2025. Updates are released periodically to improve functionality and performance.

What is the age rating for Capacity?

Capacity has an age rating of 4+. This indicates it is suitable for users of all ages, with no mature content.

Does Capacity have ads?

No, Capacity does not contain advertisements. Users can expect an ad-free experience while using the platform.