UpdatePromise Scan vs Flai

UpdatePromise Scan is a Consumer Experience Management System (CEMS) Solution with integrated VIN scanner to accelerate customer searches, pulling up vehicle history and vehicle-specific parts during the Appointment, Vehicle Check-In and Multi-Point Inspection phases. Manage your RO’s from the customer’s Appointment to Payment Process all in one tablet. Better yet, without having to leave the service drive! FEATURES: - Scan a Vehicle’s VIN to search for a customer during the Vehicle Check-In stage for quick and accurate results. - Scan a Vehicle’s VIN to pull up customers’ vehicle history on a Vehicle Check-In. - If you are creating an appointment, you can also utilize the VIN scanner to search for customers - For technicians, scan the VIN when completing a found issue estimate to pull Vehicle-Specific Parts. - Continue your complete Consumer Experience workflow without having to leave the service drive: o Create an appointment or manage appointments o Conduct a Vehicle Check-In Safety Inspection with the customer o View appointment details during the Vehicle Check-In process o Complete or open the Multi-Point Inspection form HOW DOES IT WORK? - Login with your UpdatePromise credentials. - When completing an Appointment, Vehicle Check-In or Multi-Point Inspection, pull up your scanner at the top right corner or bottom left corner of your tablet. - Scan the customer’s vehicle for an accelerated Customer Search experience. - Continue with your workflow as usual, cutting down page loading times. This release introduces an optional integration with Meta AI Glasses, allowing automotive service technicians to capture inspection photos and video hands-free while performing vehicle walkarounds and multi-point inspections (MPI). Instead of holding a phone or tablet, a technician can wear the glasses and stream/record directly into UP Scan, where media uploads to the customer's repair order exactly as it would from the built-in device camera. How it works: With the Meta AI app installed and glasses paired, the user taps the glasses icon in UP Scan, registers the connection through the Meta AI app, grants connection permission, and connects their glasses. A toggle ("Use Glasses Instead of Camera") routes capture through the glasses, and a Preview screen displays a live stream to confirm the connection. Video is captured at 720x1280, 30 FPS. If no glasses are present, the app clearly displays "No active devices" and all standard camera functionality remains fully available — the glasses are an optional accessory, not a requirement.

Flai puts your dealership's customer conversations in your pocket. Manage every call, text, and inquiry from one unified inbox—powered by AI that never sleeps. When customers call your dealership, Flai's AI answers instantly, books appointments, and speaks their language. The Flai mobile app keeps your team connected to every conversation, wherever you are. WHY DEALERSHIPS CHOOSE FLAI -> 70% of callers who hit voicemail call a competitor within 30 minutes. Flai ensures that never happens. KEY FEATURES -> Unified Inbox: All your customer conversations—calls, texts, emails, and web chats—in one place. Search, filter, and respond from anywhere. -> AI That Works 24/7: Flai answers overflow and after-hours calls instantly. Books service appointments. Speaks any language. Never takes a break. -> Reply Instantly: Send texts and photos directly from the app. Keep customers engaged with fast, professional responses. -> One-Tap Callbacks: Call customers back with a single tap. Flai connects you seamlessly without revealing personal numbers. -> Real-Time Notifications: Get instant alerts when conversations need attention. Never miss an urgent customer request. -> Customer Context at a Glance: See customer details, vehicles, and repair order history—all within the conversation. Deliver personalized service every time. Download Flai and transform your dealership's customer communication today.