ReyText vs Flai

ReyText from Reynolds and Reynolds allows dealership personnel to engage with customers through text messages. For example, employees can text vehicle service updates to customers, follow-up with a sales lead after a test drive, or let a customer know when his vehicle repair is complete. Designed and built as part of Reynolds Retail Management System, ReyText stores conversation history with the customer profile to maintain a relationship throughout the ownership experience. ReyText also enhances productivity and efficiency as employees are no longer tied to workstations when communicating with customers. This mobile application gives users the functionality of standard text messaging applications, while offering the elite security and capabilities of operating within Reynolds Retail Management System. *ReyText is only available for ERA-IGNITE.

Flai puts your dealership's customer conversations in your pocket. Manage every call, text, and inquiry from one unified inbox—powered by AI that never sleeps. When customers call your dealership, Flai's AI answers instantly, books appointments, and speaks their language. The Flai mobile app keeps your team connected to every conversation, wherever you are. WHY DEALERSHIPS CHOOSE FLAI -> 70% of callers who hit voicemail call a competitor within 30 minutes. Flai ensures that never happens. KEY FEATURES -> Unified Inbox: All your customer conversations—calls, texts, emails, and web chats—in one place. Search, filter, and respond from anywhere. -> AI That Works 24/7: Flai answers overflow and after-hours calls instantly. Books service appointments. Speaks any language. Never takes a break. -> Reply Instantly: Send texts and photos directly from the app. Keep customers engaged with fast, professional responses. -> One-Tap Callbacks: Call customers back with a single tap. Flai connects you seamlessly without revealing personal numbers. -> Real-Time Notifications: Get instant alerts when conversations need attention. Never miss an urgent customer request. -> Customer Context at a Glance: See customer details, vehicles, and repair order history—all within the conversation. Deliver personalized service every time. Download Flai and transform your dealership's customer communication today.