Callbright vs ReyText

Callbright users: Having trouble finding time to manage your phone leads? With the Callbright CRM app for dealerships, you can review calls in real time, get missed call notifications and run reports on the go. Who Needs It Dealership salespeople who like placing sales calls from their personal cellphones and managers who need to monitor their lead management process while away from the office. What You Can Do With It • Get alerts when a call is missed and when Callbright’s Call Rescue service identifies mishandled sales and service opportunities. • View recent calls by selected account and number groups. • Listen to call recordings. • Assign rescued calls to a dealership associate for further follow-up. • Flag calls as training opportunities. • Call leads back with the Click to Call dialer feature. • See which leads have already been called back. • Review results of follow-up calls (even calls made from cellphones!) in easy-to-read reports. • See each caller’s communication history with your dealership. • Update caller information and add notes to recent calls. • Display your business phone number to your customers when agents place calls from their cellphones. Why You Need It You can make sure your customers receive the attention and level of service they deserve, while enforcing staff accountability and improving call handling skills. All activity that occurs within the app will sync with the Callbright web interface and Callbright Interactive desktop app. This app is for use by Callbright customers with call tracking services.

ReyText from Reynolds and Reynolds allows dealership personnel to engage with customers through text messages. For example, employees can text vehicle service updates to customers, follow-up with a sales lead after a test drive, or let a customer know when his vehicle repair is complete. Designed and built as part of Reynolds Retail Management System, ReyText stores conversation history with the customer profile to maintain a relationship throughout the ownership experience. ReyText also enhances productivity and efficiency as employees are no longer tied to workstations when communicating with customers. This mobile application gives users the functionality of standard text messaging applications, while offering the elite security and capabilities of operating within Reynolds Retail Management System. *ReyText is only available for ERA-IGNITE.