airCloud Tap vs Tauris Help

airCloud Tap app offers contactless settings of your Hitachi air conditioning equipment via mobile phone (1), through NFC technology. HVAC professionals and air conditioning managers can reduce time spent on commissioning, operation, and maintenance. With airCloud Tap, each commissioning & service setting can be read on your phone, combined with a simplified visual interface and complete description. How airCloud Tap works 1. Download and create your account airCloud Tap app. 2. Bring your phone close to the NFC symbol on compatible Hitachi air conditioning equipment (2)(3). airCloud Tap will read and display the current settings on your phone screen. 3. You can modify all air conditioning settings by editing them on airCloud Tap app. You do not need to maintain proximity to the air conditioning equipment when editing settings on the phone. 4. Once new settings are entered on the phone, tap your phone close to the NFC symbol on the air conditioning equipment to apply them. List of key settings and data accessible with airCloud Tap app (4): Via Hitachi air365 Max VRF units (2): □ Commissioning: Record site information, log refrigerant charges, Optional Function selection, External Input/Output, Process Test Run □ Maintenance: Record and export operation data, system information, Cause of alarm code, Error history display, Operation data before alarm Via Hitachi wired controllers (3): □ Commissioning: Thermistor selection and calibration, Optional Function Selection, Process Test Run, Controller’s displayed room name, Date/Time, Language selection, Hotel Mode Activation □ Air conditioning operation: Scheduling, Power-Saver, Dual Setpoint, Temperature Restriction, Controller Lock □ Maintenance: Error history display, Operation data reading, Product information Quick copy-paste functionality, ideal for multi-unit systems For outdoor units and remote controllers, save your setting preferences inside the app to apply them again later! It takes a simple tap to copy and apply the saved settings. This functionality is particularly useful for multiple zones with similar needs, such as hotel guestrooms, office meeting rooms, multifamily condominium units… etc. Users can arrange all the settings in one zone first, save them, and then write the copied settings to all remaining zones in one tap. Export of system data With airCloud Tap, users can read operation & history data and export them into separate files, for easy sharing with other servicing teams. Access to online installation & operation manuals airCloud Tap can recognize the air conditioning equipment’s model and redirect you to online installation manual and operation manuals. (5) (1) Smartphone requirements Storage capacity: 150 Mbyte or more Require connectivity features: NFC (Near Field Communication) & Internet (Wi-Fi*/4G/5G) (2) Compatible controller equipment: Hitachi VRF Advanced-Color controllers PC-ARFG1-A, PC-ARFG1-U, PC-ARFG1-M, PC-ARFG2-T, PC-ARFG2-E, PC-ARFG2-EB and Eco-Compact wired controllers PC-ARC-A, PC-ARC-U, PC-ARC-M. (3) Compatible outdoor unit equipment: RAS-HNCBLW, RAS-HNCCLW, RAS-RNCBLW, RAS-RNCCLW (4) List of functionalities is not exhaustive. (5) Requires internet connection (6) For those using two or more smartphone devices: If you have changed your user basic information (such as name or user type), please log out of the app on all devices and log in again. Trademark * Wi-Fi is a registered trademark of the Wi-Fi Alliance.

Tauris Help is your AI troubleshooting assistant for HVAC, plumbing, and electrical equipment. Point your camera at the nameplate — or just type the model — and Tauris Help walks you through the fix so you can close the ticket and move on. Built for technicians, facilities staff, and anyone who has to keep equipment running, Tauris Help turns a confusing fault into a clear, step-by-step answer grounded in the actual service manual for your unit. WHAT YOU CAN DO • Snap the nameplate — identify the exact make and model from a photo. • Or type the model number, or describe what you're looking at. • Ask what's wrong and get a clear, step-by-step troubleshooting path. • Get answers grounded in the unit's service manual, not generic guesses. • Attach photos of what you're seeing in the field for better context. • Keep every session saved to your history so you can pick up where you left off. THREE STEPS. NO LEARNING CURVE. 1. Tell us the unit — snap the nameplate or type the model. 2. Describe the issue — type what's happening or send a photo. 3. Get your fix — clear, step-by-step answers fast enough to keep your day moving. WORKS ON THE EQUIPMENT YOU SERVICE HVAC systems, VRF/VRV units, chillers, rooftop units, plumbing, and electrical gear. If it has a nameplate, Tauris Help can help you identify it and work the problem.