BEUMER Support vs SICK AR Assistant

When the moment comes when you need the support of experts, you want them at your side. With the further development of our BEUMER Smart Solutions, we offer another innovative service with the BEUMER Service App, with which experts from the BEUMER Group are directly at your side via innovative video function. You benefit from fast support and thus we ensure your plant and system availability. Your advantages with the BEUMER Service App • Use your available end devices for video and audio communication as well as for innovative interaction with BEUMER Group Customer Support • Get direct visual support through markers in the live video image or receive step-by- step instructions during the video call • Document important action steps together with your expert • Continuous software updates: latest functions and compatibility with new devices • Combination of the BEUMER Service App with BEUMER Smart Glasses for all situations • Intuitive operation • Full functionality when using your cellular connection or a WLAN connection - different quality levels of interaction enable a smooth communication

The SICK Augmented Reality Assistant (SARA) enables visualization of sensor data directly where the sensor is used. The SARA app brings together recorded sensor data and the real environment on the screen of the mobile end device. Data visualization speeds up troubleshooting and facilitates commissioning, for example by displaying warning fields and sites of object detection.