Derdack Enterprise Alert® vs BEUMER Support

The all-new Derdack mobile app uniquely combines top reliable IT & OT alerting with anywhere collaboration and incident remediation. Receive, manage and track alarms and notifications in real-time directly on your mobile. Share incident details with your team, managers or other experts on duty. Instantly see who is on call. Troubleshoot and remedy critical incidents directly from your smart phone. This mobile app is an extension to Derdack Enterprise Alert® software and requires an on-premise or hybrid could installation of the backend software. It works with various ITSM systems and with manufacturing control, facility management and many other enterprise systems.

When the moment comes when you need the support of experts, you want them at your side. With the further development of our BEUMER Smart Solutions, we offer another innovative service with the BEUMER Service App, with which experts from the BEUMER Group are directly at your side via innovative video function. You benefit from fast support and thus we ensure your plant and system availability. Your advantages with the BEUMER Service App • Use your available end devices for video and audio communication as well as for innovative interaction with BEUMER Group Customer Support • Get direct visual support through markers in the live video image or receive step-by- step instructions during the video call • Document important action steps together with your expert • Continuous software updates: latest functions and compatibility with new devices • Combination of the BEUMER Service App with BEUMER Smart Glasses for all situations • Intuitive operation • Full functionality when using your cellular connection or a WLAN connection - different quality levels of interaction enable a smooth communication