SYRCityline vs National Grid Charge Smart NY
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SYRCityline
Report local infrastructure issues like potholes and damaged signs directly from your phone. Submit service requests with location details, photos, and descriptions. Track the status of your reports and receive updates.
- Report potholes and damaged signs
- Submit service requests
- Location-based reporting
- Photo uploads
- Status updates
- Anonymous or registered user options
Read full descriptionHide full description
The Cityline app makes it easier to report potholes, damaged street signs, and other issues impacting quality of life throughout neighborhoods and districts in the city. Mobile users now have the ability to submit service requests from their phone and receive status updates on their requests. Cityline is fast, lets users crowdsource requests, and is simple to use. Submit a request: -Enter an address or provide a location using the map -Select a request category -Take and upload a picture (right away or snap your picture on location and upload later) -Confirm a description of your request Submit your request The app allows residents to share as much (or as little) information as they like as registered users or as little information as they like as anonymous users. Registered users can subscribe to follow status updates on their requests. Residents can still place requests to Cityline online at cityline.syr.gov or by calling (315) 448-CITY (2489).
National Grid Charge Smart NY
This app allows users to connect their National Grid account and enroll in a smart charging program. It facilitates the connection of electric vehicles or chargers through existing manufacturer login details.
- Connect National Grid account
- Enroll in smart charging program
- Connect vehicle or charger
- Use existing manufacturer login
Read full descriptionHide full description
Download the National Grid Charge Smart NY app. Connect your National Grid account. Connect your vehicle or charger using your existing manufacturer login details to enroll in the program.
Screenshots
Verdict
The clearest difference is update cadence: National Grid Charge Smart NY at monthly against SYRCityline's every 8 months. National Grid Charge Smart NY also leads on ratings volume (302 vs 72). SYRCityline's advantage is rating (4.7 vs 4.3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SYRCityline holds the better App Store score, 4.7 against 4.3. Both are backed by a comparable volume of ratings — 72 and 302 respectively.
SYRCityline ships an update every 8 months, National Grid Charge Smart NY monthly. The most recent releases landed on November 3, 2026 and November 5, 2026 respectively.
| Parameter | SYRCityline | National Grid Charge Smart NY |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (72 ratings) — better | 4.3 (302 ratings) |
| Positive reviews | — | 20.4% of reviews |
| Number of ratings | 72 | 302 — better |
| Update frequency | Every 8 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone |
| Requires iOS | 17.6 — better | 18.6 |
| Further details — not scored | ||
| Size | 142 MB | 75 MB |
| Age rating | 12+ | 4+ |
| Developer | City of Syracuse | National Grid plc |
Customer experience
SYRCityline
National Grid Charge Smart NY
Bugs and requests
SYRCityline
Not enough reviews yet to summarise bugs or requests.
National Grid Charge Smart NY
Reported bugs
58 issues- App needs update but no update available
- Vehicle account needs reconnection errors
- Charger shows offline after factory reset
- App conflicts with car manufacturer apps (Tesla, Toyota)
- Intermittently functional, stops working
Show 53 moreShow fewer
- Does not read anything correctly
- Super glitchy, stops charging sometimes
- Live session shows percentage but no other info
- Does not work with Prius Prime
- Keeps telling user app is out of date
- No opportunity to update in App Store
- No residential account connected despite login
- Won't pair with Tesla
- Charging sessions at home show 'away from home'
- App blocks charging even during off-peak hours
- Wrong calculations for kWh values
- Missed monthly incentive due to incorrect values
- Won't sign into National Grid account
- Doesn't sync to car properly, loses connection
- Rarely registers charging
- No solar option under smart tab
- Half the time doesn't charge to set limit
- Starts charging at wrong times
- General issues with car not charging
- Unable to boost charge
- Unreliable charging, uncertainty about overnight charge
- Shows wildly incorrect data for charging times/amounts
- Bug in computing off-peak hours
- Phantom on-peak charging, false records
- Creates phantom charges during on-peak
- Does not allow changing car model after incorrect selection
- Smart charging schedule doesn't work
- Car won't charge when linked to app
- App keeps not allowing password entry
- Only registers charging ~50-60% of the time
- Accurate charging data only on rare occasions
- Vehicle status offline
- Never records charging sessions
- Tesla showing offline, doesn't charge off-peak
- No longer works, won't load info
- Vehicle update fails
- Instructions are wrong
- App and car incompatible
- Inconsistent charging schedule timing
- Issue with National Grid VTOU paperwork
- App says ineligible despite eligible rate plan
- Nightmare signing up, account issues
- Confused between plugged-in times and actual off-peak charging
- Ineligible address
- Locked out of on-peak charging
- NYS account ineligible after app removal
- Hijacks Tesla app charging functions
- Force to pair multiple vehicles
- Requires constant GPS and spare keys for Tesla
- Set vehicle to Leaf incorrectly
- Glitchy first month, lost connection to vehicle
- Cannot override settings when away from home
- Unenroll button inaccessible
Requested features
8 requests- Update app to connect
- Option to delete/unlink charger
- Support for more vehicle brands (GM, Honda)
- Solar charging option
- Improved user interface
Show 3 moreShow fewer
- Better customer support responsiveness
- Clearer documentation on VTOU paperwork
- Ability to restart interview/fix vehicle details
In-app purchases
SYRCityline
No in-app purchases
National Grid Charge Smart NY
No in-app purchases
Questions
Is SYRCityline free?
Is National Grid Charge Smart NY free?
Which has better reviews, SYRCityline or National Grid Charge Smart NY?
Do SYRCityline or National Grid Charge Smart NY have ads?
Which is updated more often, SYRCityline or National Grid Charge Smart NY?
Other comparisons
