Eliant Engage vs Grain SA

A customer experience management tool for homebuilders’ and vendors’ field representatives. Each of these homebuilder representatives receive real-time notifications about their upcoming and recently received customer evaluations. This information keeps sales, design center, construction, mortgage, title, and customer care associates actively engaged with their customers, ensuring the strongest customer loyalty. With ongoing access to customer contact info and satisfaction ratings, Eliant’s breakthrough App makes it easy to stay in touch with customers. Homebuilder representatives also see each customer’s ratings & verbatim comments about the experience he/she delivered, along with historical ratings and trends. Features include: * Upcoming list of customers that will soon receive evaluation opportunities. * List of open evaluations that are sent to customers but not yet received. Track these customers’ reminder emails and SMS notifications. * List of recently received evaluations. View the complete evaluation with scores and comments. Write notes that are visible by all other representatives involved. * Update customer email addresses and phone numbers in the event of invalid or bounced contact data. *Stay in touch! Call or email customers directly from the App with easy action buttons. * Review your personal dashboard with question rankings, historical trend graphs, statistics on all of your customers, and other useful metrics to stay up-to-date on your personal customer experience performance.

Mobile survey data capturing for authorized users of the Grain SA platform. The app makes capturing pig farm data more efficient and works online and offline. Features include: • Open and submit surveys in your account • View your completed survey history • Mobile data registration for grain producing business entities • Authorized veterinarians gain access the Passive Disease Surveillance surveys. • Authorized business development managers gain access to Farm Visit- and Mentorship surveys The Grain SA is an integrated platform that offers stakeholders in the South African grain value chain a protected environment to share information and facilitate interactions that create value and drive competitiveness, sustainability and food safety in the grain industry. Our app is free to download and use by authorized users. Authorization is granted by the Grain SA administration. Administration can be contacted at members@grainsa.co.za. Don't forget to synchronize unsynced actions before updating the app.