Revora vs gPlex Wallboard

MyAlice is now Revora. Same app, same login, same conversations, new name and new look. Nothing to migrate. Manage e-commerce sales and support anytime, anywhere with the Revora mobile app. Reply to customers across your social channels, live chat, and email from one shared inbox. Keep your Shopify, WooCommerce, and Salla orders close at hand, and see exactly who you are talking to while you chat. ALL YOUR CONVERSATIONS AND ORDERS IN ONE INBOX Connect every channel your customers use. Wherever they reach you - WhatsApp, Instagram, Facebook, Telegram, Viber, LINE, email, or your website - find every conversation and order in one app. SUPPORT ON THE GO Reply from the comfort of your bed, sofa, or hammock. Push notifications tell you the moment a ticket arrives, and you decide which ones are worth waking up for. WORK ALONGSIDE YOUR AI AGENTS Your Revora AI agents handle routine questions around the clock. See what they have answered in the AI Agents queue, and step in with the full conversation history whenever a customer needs a person. SEAMLESS TEAM COLLABORATION Assign, reassign, or resolve tickets in real time. Leave private notes that only your team can see, and save customer attributes as you go. CUSTOMER DATA AT YOUR FINGERTIPS Everything you need to know about the person you are replying to - contact details, order history, lifetime summary, and product interactions. RESPOND FASTER WITH SAVED REPLIES Save your most-used responses and reuse them with a tap. Send WhatsApp message templates with variables already filled in. ABOUT REVORA Revora, formerly MyAlice, is the AI conversational commerce platform for e-commerce brands. Everything you need to sell, support, and grow through chat: * AI agents that recommend products, resolve tickets end to end, and manage social comments. * A unified inbox bringing every channel your customers use into one place. * Pre-sales and post-sales automations, plus WhatsApp campaigns that convert. * Reports and analytics across channels, agents, and revenue. We would love to hear your feedback. Have something you want us to add or improve? Tell us on whichever channel you prefer - we have them all connected on Revora. Requires a Revora account. Get started at userevora.com.

A Wallboard is an interesting feature of the gPlex® contact center (CC) system that presents snapshots of consolidated sets of data on a suitably located monitor. It has a considerable visual impact on its users. It is used by agents, supervisors, and the management of the CC for varied reasons. It captures data from multiple data sources and builds and presents unique bullet point reports on the ongoing operations of the contact center. The data presented on the wallboard is what you, as a gPlex® CC customer, want, i.e. custom custom-designed to suit your needs. gPlex® wallboard helps contact center operations in many ways. The management and supervisors receive efficiency and performance metrics on an ongoing basis, based on which they may take operational decisions to improve performance. Agents get a feel of their performance on a nearly real-time basis, which motivates them to deliver their best efforts to fulfill or exceed the performance target. Increased awareness and improved performance are immediate benefits of the wallboard reporting solution.