Manage e-commerce customer support across multiple channels from a single inbox. Reply to customers, manage orders, and access customer data on the go. Facilitates team collaboration with features like ticket assignment and private notes.
2.0.3
September 27, 2026
Bug fixes
MyAlice supports connections to major social media channels like Facebook, WhatsApp, and Instagram, as well as live chat for your website. It also integrates with e-commerce platforms like WooCommerce and Shopify.
Yes, MyAlice offers seamless team collaboration features. You can assign, reassign, and resolve tickets in real-time directly from your phone, and leave private notes for team members.
Yes, MyAlice includes AI chatbots designed specifically for e-commerce to help automate customer support. It also allows you to save frequently used responses as canned responses for faster replies.
MyAlice displays comprehensive customer data while you chat, including customer details, order history, lifetime summary, and product interactions, enabling more effective support.
MyAlice is designed for mobile use and is available on iPhone, iPad, and iPod devices, allowing you to manage support on the go.
The latest version of MyAlice is 1.6.2, and it was last updated on January 20, 2026. This indicates a commitment to ongoing development and improvements.
MyAlice has received a strong user rating of 4.6 stars from 5 ratings, suggesting a high level of user satisfaction with the application.
MyAlice is free to use and does not contain advertisements, allowing for an uninterrupted customer support experience.
