Secure Conversations vs Carefeed Employee App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Secure Conversations
This HIPAA-compliant app enables secure messaging between healthcare providers within senior living environments. It facilitates enhanced communication and collaboration for faster response times and improved decision-making related to patient care.
- HIPAA-compliant messaging
- Secure communication
- Care team collaboration
- Resident-specific conversations
- Company directory access
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The HIPAA-compliant PointClickCare Secure Conversations application seamlessly integrates with the PointClickCare SaaS-based senior care platform. It provides clinicians with anytime access and communication with other care teams as it relates to patient care or general questions for overall improved decision making within Senior Living Environments. Using your iPhone or iPad, you can securely and conveniently message physicians, nurses, and staff members. Key benefits include: * enhanced communication and collaboration between care team members. * faster response times between healthcare providers through resident-specific or general conversations. * participation in HIPAA-compliant resident-specific and general conversations. * access to company directory to search contacts. To learn more about PointClickCare, please visit: http://www.pointclickcare.com/
Carefeed Employee App
This secure, HIPAA-compliant communication app is designed for senior living and long-term care staff. It streamlines team communication, enhances care coordination, and ensures critical messages are never missed. The platform facilitates real-time messaging, team channels, and priority notifications for efficient workflow management.
- HIPAA-compliant messaging
- Real-time direct messages
- Team channels for coordination
- Photo and media sharing
- Priority notifications
- Secure and encrypted communication
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Better communication for better care. The Carefeed Employee App is a secure, HIPAA-compliant communication app built for senior living and long-term care staff. Streamline your team's communication, coordinate care more effectively, and ensure no critical message is ever missed. Why Healthcare Teams Choose Carefeed Your care team moves fast. Residents need immediate attention. Shift changes happen around the clock. Whether you're on the floor, in the office, or between locations, the Carefeed Employee App keeps your entire team connected. Secure Messaging Built for Healthcare • Send direct messages to colleagues in real-time • Create chats for departments, shifts, or specific care situations • Share photos and updates instantly to document care moments • All communications are encrypted and HIPAA-compliant Stay Coordinated With Team Channels • Join channels like Day Shift, Night Shift, or Emergency Response • Coordinate with your department, unit, or entire facility • Keep everyone in the loop on schedule changes and important updates • Never miss critical information during handoffs Priority Notifications That Work • Receive real-time alerts for time-sensitive situations • Get notified instantly when you're needed • Customizable notification settings so you stay informed without being overwhelmed • Reliable delivery means no more missed messages Streamline Your Workflow • Replace scattered text messages, personal apps, and phone tags • One secure platform for all staff communication • Reduce miscommunication and delays in care coordination • Spend less time tracking people down and more time with residents Built for Senior Living Professionals: The Carefeed Employee App understands the unique needs of senior living and long-term care environments. From memory care units to assisted living facilities, this app helps teams communicate effectively while maintaining the highest standards of privacy and compliance. Key Features: Secure, HIPAA-compliant messaging, Direct messages and team chats, Team channels for easy coordination, Photo and media sharing, Priority notifications for urgent situations, Real-time message delivery, Intuitive interface designed for busy healthcare workers Getting Started: The Carefeed Employee App requires an invitation from your community or organization. Once invited, download the app, sign in, and you'll be instantly connected to your care team—no complicated setup, just secure, reliable communication when you need it most. Privacy & Compliance: Your residents' privacy and your facility's compliance are our top priorities. All messages are encrypted end-to-end, and our platform is designed to meet HIPAA requirements for healthcare communication. Your data stays secure, and your team stays compliant. Support When You Need It: Our dedicated support team understands the healthcare environment and is here to help. If you have questions or need help, please contact your community administrator or our support team. ---------- About Carefeed: Carefeed is the leading communication and engagement platform for senior living and long-term care communities. Trusted by healthcare professionals nationwide and beyond, we're committed to helping care teams work more efficiently while maintaining the highest standards of security and compliance. Download the Carefeed Employee App today and experience communication that truly supports better care. Note: This app requires an invitation from your senior living community or healthcare organization to access.
Screenshots
Verdict
The clearest difference is review sentiment: Carefeed Employee App at 100% against Secure Conversations's 41%. Carefeed Employee App also leads on rating (5.0 vs 4.7) and update cadence (fortnightly vs monthly). Secure Conversations's advantage is ratings volume (364 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Carefeed Employee App holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Secure Conversations has 364 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 41% of Secure Conversations's written reviews are positive against 100% of Carefeed Employee App's.
Secure Conversations ships an update monthly, Carefeed Employee App fortnightly. The most recent releases landed on October 17, 2026 and October 8, 2026 respectively.
| Parameter | Secure Conversations | Carefeed Employee App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (364 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 41.4% of reviews | 100.0% of reviews — better |
| Number of ratings | 364 — better | 3 |
| Update frequency | Monthly | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 72 MB | 46 MB |
| Age rating | 17+ | 17+ |
| Developer | PointClickCare | Carefeed Inc. |
Customer experience
Secure Conversations
Carefeed Employee App
Bugs and requests
Secure Conversations
Reported bugs
45 issues- Notifications do NOT work
- No badge indicator
- Notifications not classified as Time Sensitive or direct messages
- Notifications are slipshod at best
- Notifications don't work
Show 40 moreShow fewer
- Only get half the notifications
- Worse after update
- Member leaves group chat, receive notification
- Any time a member leaves a group chat I receive a notification
- See messages from all kinds of other facilities
- Unless specifically added to a thread, no way to see conversations only for my specific facility/patients
- Does not work with my work iPad device
- Providers are unable to receive any conversations from the staff at the home
- Receive the notifications but the next screen is blank
- Glitching when opening the program
- Login process is too long
- No way to know of new message on iPhone
- Cannot copy and paste information needed
- Unable to see clearly what messages are resolved/read
- Unable to create a rounding list to follow up on messages for patient care
- Can no longer send secure photo messages
- Constantly getting error
- Constantly crashes
- Can't log in or access
- Constantly having to reinstall it
- The audio notifications are slipshod at best
- It should allow me to cut and paste
- It should incorporate medical terms on key board memory
- It should allow us to create smart phrases
- I wish there’s a search bar when I looked for “Other”
- It would be better if I can search on the other messages and add on instead of making a new one
- Still have concerns about messages open and another residents chart
- Works ok. Notifications do not work which mostly defeats the purpose.
- This app is not user friendly, it’s cumbersome to use, I don’t see why you have to sign in so often when my phone has a password to get onto it, and it seems that I only get half the notifications that I have a new message.
- When creating a new message it should save which building I’m apart of, not make me input it every time.
- It got worse. Can’t copy and paste information needed. Adds liability to all people in conversation when you end and create a progress note. Unable to see clearly what messages are resolved/read. Unable to create a rounding list to follow up on messages for patient care.
- Can no longer send secure photo messages. Constantly getting error. Old app was much better and user friendly.
- Please bring back the old version- this app constantly crashes, can’t log in or access and constantly having to reinstall it.
- Ever since the recent update, any time a member leaves a group chat I receive a notification via the app. Previously I would only be notified when a new message was sent to me. Now I get dozens of notifications per day for my nursing home practice. This is extremely redundant, irrelevant and annoying. Please fix this right away. Thank you
- This was supposed to be an upgrade for instant, secure messaging for PointClickCare but it really stinks!! There is no way to search, I am able to see messages from all kinds of other facilities, and unless I am specifically added to a thread, there is no way to see conversations only for my specific facility/patients. It doesn’t work with my work iPad device—I have to use a separate app to see the messages. This is absolutely terrible! Bring back the old Tiger Text capability!!
- I am a medical director at a nursing home. My providers are unable to receive any conversations from the staff at the home. We receive the notifications but the next screen is blank. This is dangerous! Our administrator called for support and they told us just to delete and reinstall the app. Of course this didn’t resolve the issue. Please fix this quickly!
- This is the second time I’m having to uninstall and reinstall this program due to glitching when opening the program. The older way was way more efficient and didn’t interrupt workflow. Now, I have to open another app while I’m trying to do med reconciliations or ordering/changing medications if I see that I have new notifications that need addressed instead of staying on the same screen. Keeping the messaging program within PCC was better overall.
- A long way off from being user friendly. Question if the developers even tested or use the app regularly. For the developers to fix: 1- Login. Way too log of a process on my already secure device. I have to enter my 14 character password each time; pw used to be 8 characters or a 4 digit PIN. Better yet, like tiger text, omit the unnecessary login altogether (should have permanent long in if not “logged off, closed app, or similar). 2- Need notifications NOW. I used badges to notify of new messages. There is no way to know of new message on iPhone. Now I have to login each time, over bearing login process as a above, to “check” IF new messages. Nurses end up personally texting me to notify of new “secure” conversation. Have set my time management to only checking conversations am and pm, to avoid timely, unnecessary, ridiculous process. 3- No stored password ability on app to quickly sign on. Issue above. 4- No “return” button on text pad to sort out paragraphs or bullet orders. 5- Has emoji left corner button, but really can’t send emojis. Positives 1- slightly better than nothing. 2- voice record button works.
- Unbelievably bad. I can’t imagine how this company feels this is functional. Much worse than previous version. Our facility may not even be able to use this.
- Point click care previously utilized tiger text as a secure messaging platform. Secure conversations is a terrible replacement! Tiger text was efficient secure and easy to use. Secure conversations is an intuitive, difficult to message with, and requires frequent logins.
Requested features
12 requests- Option to send photos
- Allow cut and paste
- Incorporate medical terms on keyboard memory
- Create smart phrases
- Search bar for 'Other' messages
Show 7 moreShow fewer
- Ability to search on other messages and add on instead of making a new one
- Dark mode option
- Permanent login if not logged off or app closed
- Badge indicator for new messages
- Save building when creating a new message
- Return button on text pad for paragraphs or bullet orders
- Ability to send emojis
Carefeed Employee App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Secure Conversations
No in-app purchases
Carefeed Employee App
No in-app purchases
Questions
Is Secure Conversations free?
Is Carefeed Employee App free?
Which has better reviews, Secure Conversations or Carefeed Employee App?
Do Secure Conversations or Carefeed Employee App have ads?
Which is updated more often, Secure Conversations or Carefeed Employee App?
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