Engati vs KwikEngage

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox - Manage omnichannel conversations anywhere, anytime Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox. - Collaborate with your peers Invite other agents to your chat for group conversations and resolve issues quickly. - Get notifications for new requests Get app notifications for new requests, new messages, and SLA violations - Access user details during the conversation View user details, notes added by other agents, recent conversations, and other data during the chat. - Interact in 50+languages Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation. - View actionable insights Track analytics about response time, resolution time, SLAs, channels, and agent performance

The Kwik Engage App allows you to connect all your customers and interact with them directly from a single app. Every conversation that happens on your Official WhatsApp number is an opportunity for you as a business to win your customer, and in today’s world, people expect near instant responses. The Kwik Support App connects to the Kwik Engage web app so you can manage all your tickets and conversations from all your customers using this app The app comes with real time push notifications, so you’ll always be up to date when customers message, and you’ll be able to respond to them instantly! NOTE: Kwik Engage is a registered WhatsApp Official Partner for the WhatsApp Business API platform.