DelightChat vs KwikEngage

Grow your brand with delightful customer service using DelightChat (Delight Chat). Reply to customers across WhatsApp, Instagram, Facebook & Emails, view order data from Shopify, and collaborate with your team on customer issues. All from one dashboard. Say hello to DelightChat, a ridiculously easy-to-use customer service tool tailor-made for eCommerce brands with powerful features. Never miss a customer query across any channel Connect all your customer support channels to DelightChat and respond to customers from the same screen. Easily collaborate with your team Leave private notes, assign relevant customer queries and more and make team collaboration seamless. Easily access order data from Shopify DelightChat can match an incoming customer query to your Shopify customer database and show customer & order details on the dashboard! Reply swiftly using macros DelightChat’s Fast Reply (aka macros) allows you to create pre-made templates to common queries so that you can answer them in 2-clicks. We love feedback and our team reads every support ticket. If you wish to see a feature on the app, feel free to let us know!

The Kwik Engage App allows you to connect all your customers and interact with them directly from a single app. Every conversation that happens on your Official WhatsApp number is an opportunity for you as a business to win your customer, and in today’s world, people expect near instant responses. The Kwik Support App connects to the Kwik Engage web app so you can manage all your tickets and conversations from all your customers using this app The app comes with real time push notifications, so you’ll always be up to date when customers message, and you’ll be able to respond to them instantly! NOTE: Kwik Engage is a registered WhatsApp Official Partner for the WhatsApp Business API platform.