SHOPLINE Admin App vs Crescendo Lab

Managing your online store sales on the phone is easier now! SHOPLINE Admin App, a mobile-friendly interface, is created specifically for SHOPLINE merchants. Whether you are commuting or on vacation, your entire business operation is in the palm of your hand with a phone. SHOPLINE Admin App supports replying to private messages on multiple social channels, livestreaming with just a click, and overviewing brand operation status and performance anytime, anywhere! --- SHOPLINE Admin App Features --- Store Data Report — Track your store sales data and performance in real-time Order Management — View POS/Online store order details and update the order statuses Product Management — Edit product details, publish and unpublish online store products Message Management — Assign and reply messages to the online store and social channel customers at any time Customer Management — Provide a complete customer list, help view and edit your customer information LIVE streaming — Stream at any time with just 1 click; prepare your livestreams easily with Beauty and Marquee features SHOPLINE is a smart commerce enabler. We’re a full-featured platform with services including store opening, retail POS, social commerce, OMO commerce, and more, empowering merchants to succeed in omnichannel retailing and cross-border commerce. Today, SHOPLINE has helped over 350,000 merchants build their brand presence online.

Drive long-term revenue through relationship selling. Build in-depth customer relationships, extend customer journey, and empower sales across multiple teams and channels to grow your business continuously. Omnichannel engagement • Connect with customers wherever they are: Connect with social channels (LINE, FB, IG, WhatsApp) and Website in one place Comprehensive workflows • Flexible Org Hierarchy: Flexible team setting to align with organizational needs and ensure clear boundaries between teams • Centralized knowledge base: Centralized brand knowledge for entry-level agent training, standardized service quality and cross-team coordination. • Automatic workflow: Automate lead categorization, auto-reply to FAQs, and auto-route chats, so your agents can focus on deep relationship building and sales. Drive revenue through Chat • Chat-to-buy experience: Integrated with product catalog to empower product recommendation in chat. • Custom sales attribution: Conversion tracking and custom attribution setting to motivate agents to close sales in chats. • Smarketing journeys: Schedule personalized nurturing messages, reservation reminders, repurchase coupons to continuously reactivate customers. Grow revenue through consolidated data and AI agents • Comprehensive profiling: Capture and consolidate customers data through auto-tagging, pixel tracking, ecosystem integrations, and flexible data pipelines. • Chat commerce performances: Detailed chat and commerce performance to support insights discovery and data-driven decisions.