Omnichat vs Crescendo Lab

Omnichat provides professional chat commerce solutions for a wide range of businesses in Hong Kong, Taiwan, Singapore, Malaysia, and Asia-Pacific. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE, Kakao and website live chat) with enhanced efficiency, user behaviour analysis, and thus remarketing strategy development. Omnichat mobile app allows you to: - Receive messages from all messaging channels in real time - Send rich messages & product referral links to customer - View & search messages & customer profile - Collaborate with teammates to follow up customer enquiries - Manage the customer profile & list

Drive long-term revenue through relationship selling. Build in-depth customer relationships, extend customer journey, and empower sales across multiple teams and channels to grow your business continuously. Omnichannel engagement • Connect with customers wherever they are: Connect with social channels (LINE, FB, IG, WhatsApp) and Website in one place Comprehensive workflows • Flexible Org Hierarchy: Flexible team setting to align with organizational needs and ensure clear boundaries between teams • Centralized knowledge base: Centralized brand knowledge for entry-level agent training, standardized service quality and cross-team coordination. • Automatic workflow: Automate lead categorization, auto-reply to FAQs, and auto-route chats, so your agents can focus on deep relationship building and sales. Drive revenue through Chat • Chat-to-buy experience: Integrated with product catalog to empower product recommendation in chat. • Custom sales attribution: Conversion tracking and custom attribution setting to motivate agents to close sales in chats. • Smarketing journeys: Schedule personalized nurturing messages, reservation reminders, repurchase coupons to continuously reactivate customers. Grow revenue through consolidated data and AI agents • Comprehensive profiling: Capture and consolidate customers data through auto-tagging, pixel tracking, ecosystem integrations, and flexible data pipelines. • Chat commerce performances: Detailed chat and commerce performance to support insights discovery and data-driven decisions.