Omnichat vs WATI
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Omnichat
This business app unifies customer conversations from multiple messaging platforms into a single interface. It enables real-time message handling, customer profile management, and team collaboration for enhanced customer service and remarketing.
- Unified inbox for all channels
- Real-time message reception
- Rich message and product link sending
- Customer profile management
- Team collaboration tools
- User behavior analysis
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Omnichat provides professional chat commerce solutions for a wide range of businesses in Hong Kong, Taiwan, Singapore, Malaysia, and Asia-Pacific. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE, Kakao and website live chat) with enhanced efficiency, user behaviour analysis, and thus remarketing strategy development. Omnichat mobile app allows you to: - Receive messages from all messaging channels in real time - Send rich messages & product referral links to customer - View & search messages & customer profile - Collaborate with teammates to follow up customer enquiries - Manage the customer profile & list
WATI
Manage customer support and launch marketing campaigns on WhatsApp for your business. This solution offers a shared team inbox, broadcast management, and quick reply features to enhance efficiency and engagement.
- Shared Team Inbox
- WhatsApp Broadcast Management
- WhatsApp Marketing Campaigns
- Quick Reply Functionality
- Contact Management
- Mobile Access to WATI Account
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WhatsApp Business marketing & engagement solution for SMBs & enterprises! Scale your business on WhatsApp using WATI. WATI mobile app lets you access your WATI account on mobile devices. Enable customer support & launch WhatsApp marketing campaigns on the go. Requirements- - WATI account to access WhatsApp Business API features. How to get started with WATI App- Install the WATI mobile app & enter your login credentials along with the company dashboard domain provided by WATI. FEATURES: 1. Shared Team Inbox Get multi-login support for WhatsApp Business with complete team inbox functionalities. 2. WhatsApp Broadcast Manage and monitor WhatsApp Business broadcasts directly from the WATI App. 3. WhatsApp Marketing Monitor the performance of personalized WhatsApp broadcast campaigns sent to up to 100k recipients in a single click. 4. Quick Reply Quickly create & organize quick replies to boost the efficiency of the chat agents. 5. Contact Management Manage your WhatsApp contacts with filters, attributes & tags. Leverage the power of engagement on WhatsApp & scale your business. Setup your WhatsApp Business account with WATI. WATI is a Product of Clare.AI Limited and we're official business partners of WhatsApp Business APIs.
Screenshots
Verdict
The clearest difference is rating: WATI at 3.7 against Omnichat's 1.0. WATI also leads on ratings volume (21 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
WATI holds the better App Store score, 3.7 against 1.0. That said, the two scores are not equally well evidenced: WATI has 21 ratings behind it against 1, so its average is the more settled of the two.
Omnichat ships an update every 6 days, WATI every 10 days. The most recent releases landed on September 20, 2026 and September 3, 2026 respectively.
| Parameter | Omnichat | WATI |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (1 ratings) | 3.7 (21 ratings) — better |
| Positive reviews | — | 38.2% of reviews |
| Number of ratings | 1 | 21 — better |
| Update frequency | Every 6 days — better | Every 10 days |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 14.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 109 MB | 162 MB |
| Age rating | 4+ | 4+ |
| Developer | Easychat | Clare.AI limited |
Customer experience
Omnichat
WATI
In-app purchases
Omnichat
No in-app purchases
WATI
No in-app purchases
