CDesk vs JoltSMS

Put your customers at the heart of your business, even when you're on the move. Unchain yourself from your help desk and make your customers happy with the Connecting Desk Support app for iOS. Connecting Desk Support for iOS is built for agents, team leads, and managers on the move. Streamline customer queries and answer them easily from your phone anytime of the day. The Connecting Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Connecting Desk makes your customer support help desk truly mobile: - Get a quick overview of your help desk. Access all tickets available to you. - Prioritise the tickets that need your attention with filters before responding. - Manage your support - Set priorities, assign agents, change tickets statuses. - Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. - Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Connecting Desk mobile app experience as smooth as possible. If you face any issues, write to us at info@connectingdesk.com and we'll get back to you right away.

Keep team login and recovery codes off personal phones. JoltSMS gives teams dedicated real-SIM, non-VoIP U.S. phone numbers for receiving SMS verification messages, one-time passcodes, and account security alerts. Create a JoltSMS account and subscribe to a number directly in the app. Each number is a monthly auto-renewing subscription billed through your Apple Account. Receive codes quickly: - View incoming SMS messages and detected verification codes - Copy the latest code in one tap - Receive optional push notifications - Switch between dedicated number inboxes - Reply to eligible inbound messages from active numbers - See the latest sent reply on the matching message Keep numbers organized: - Add service descriptions and internal notes - Keep each inbox associated with the account or workflow it supports - Review billing and number status at a glance Manage JoltSMS from mobile: - Manage up to five numbers subscribed through the App Store - View numbers shared with you - Configure password and two-factor authentication - Contact support and track support requests - Manage or cancel App Store subscriptions The JoltSMS web dashboard also supports team access, tags, and alert delivery through email, Slack, Discord, Telegram, Microsoft Teams, and webhooks. Important: - JoltSMS is designed for receiving SMS and replying to eligible inbound messages. It does not support starting new outbound conversations, choosing arbitrary recipients, bulk messaging, SMS campaigns, or voice calls. - Number availability may vary. - Third-party services decide whether to accept any number. Acceptance is not guaranteed. - You must follow the terms and policies of services where you use your number. Terms: https://joltsms.com/legal/terms-of-service Privacy: https://joltsms.com/legal/privacy-policy