Roche Direct vs Invensol SAM

Roche Direct is Roche's first augmented reality solution enabling Roche's customers, customer support agents and field service agents to interact with each other remotely through a one directional video stream when dealing with an instrument issue in the lab. Unlike classic phone support, the customer support agent and the field service engineers will be able to speak and see your environment in real time while providing you guidance through a live video stream. Roche Direct Benefits: The application requires no registration or effort once downloaded on your iPhone or iPad. Roche Direct allows you to simply show us the issue instead of explaining it. The Roche expert will be able to provide you with real time guidance to self-fix your issues in the lab, ensuring little to no instrument downtime. Roche Direct features: One-directional video stream offering snapshots, video pointer, annotations and chat functionality during the live video stream. The video calls allow the expert to take a remote snapshot from the video stream and use the annotation functionality to identify and help you solve the instrument issue. The conference functionality allows multiple people to join a single session, look at a video stream and collaborate in solving an instrument issue. This function can be helpful when troubleshooting a complex problem. As the expert, you can use remote settings to change the customers video or audio settings to help improve their connection. Roche Direct's 3D model viewer feature allows you to upload, view and manipulate model components including removal of subcomponents, transparency and explosion views or added colored annotations to model surfaces - initially, this feature is reserved for expert users. Support sessions in Roche Direct are established with a combination of service number and connection code, which means no registration or personal information is needed. You will only need your iPhone or iPad with internet connection.

Take control of the entire workspace and manage your facilities through an intuitive, user-friendly platform. The app is free to download, but an existing and valid SAM user account is required to log in. Download the application only if you already use Invensol's SAM system at your workplace and your employer has the necessary SAM Mobile App license. Key features: Schedule your meetings and book your favorite workstation or parking place easily. - Overview of the office occupancy - Quick booking option: automatic desk/ parking space booking - QR code or NFC desk verification available - Flags option on the floorplan indicating where your team will take place on the chosen day - Colleague finder option - Sign up for the waiting list - Smart locker booking - Pets in the office: booking a spot for your animal after registration Track company assets and optimize their usage Collect the service requests and manage the maintenance work Organize and coordinate the company vehicles Conduct corporate research and assign surveys to employees For further information visit our website: www.invensolsam.com Should you have any questions, drop us a message at support@invensolsam.com or our social media platforms!