Ajuda muito no suporte ao cliente
Ferramenta espetacular, nos auxilia muito no suporte aos nossos clientes e parceiros.
Excelente
Excelente ferramenta para auxílio para solução remota! Fácil uso e ótima interação
Free
About
This app provides remote assistance for instrument issues in labs using augmented reality. It enables customers and support agents to interact via live video, share snapshots, and use annotations for real-time guidance to resolve problems quickly and minimize downtime.
✓One-directional video stream
✓Live video guidance
✓Snapshots and annotations
✓Conference functionality
✓Remote settings adjustment
✓3D model viewer (expert users)
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What's New in Roche Direct
4.0.1
October 18, 2023
Feature enhancement for session handling, varios UX enhancements and fixes and finally various security enhancements targeting authorization.
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FAQ
Does Roche Direct have ads?
No, Roche Direct does not contain advertisements. It is a free application focused on providing remote support without interruptions.
What devices is Roche Direct compatible with?
Roche Direct is available for iPhone and iPad devices. It requires an internet connection to establish support sessions.
How do I start a support session with Roche Direct?
Support sessions are initiated using a service number and connection code. No registration or personal information is required to use the app.
What features are available during a Roche Direct support session?
During a session, users can utilize one-directional video streaming, take snapshots, use video pointers and annotations, and chat. Multiple users can join a session for collaborative troubleshooting.
Is Roche Direct suitable for complex instrument problems?
Yes, the conference functionality allows multiple experts to join a single session and collaborate on solving complex instrument issues.
What is the age rating for Roche Direct?
Roche Direct has an age rating of 4+, making it suitable for a wide range of users in professional environments.
How often is Roche Direct updated?
The application was last updated on October 18, 2023, indicating ongoing development and support from the developer.
Can experts control my video or audio settings in Roche Direct?
Yes, as an expert user, you can utilize remote settings to adjust the customer's video or audio settings to improve their connection during a support session.
