Thinventory Mobile vs Roche Direct

Thinventory™ Mobile is exclusively designed for Thinventory customers’ field users. Encompassing a range of Thinventory services Thinventory™ Mobile is designed to make your life as a field engineer easier, reducing the time spent on admin and increasing time spent in the field. Thinventory™ Mobile allows you to access App Lockers easily and quickly. The app uses Bluetooth (BLE) technology to find and open App Lockers. The hi-tech Bluetooth-enabled App Lockers require no keys and no pin numbers, you can just use Thinventory Mobile. You will be able to view all of your available App Lockers from your phone and control the boxes when you are at the location. Thinventory™ Mobile allows field engineers to: • View available App Locker locations to you as a user • Easy access to App Locker door • Track stock in and out of App Lockers • Locate your nearest App Locker location • Condition items at point of return • Order return labels to be delivered direct to your App Locker • Check the status of your delivery. Amongst other features designed to assist you in completing the job in hand quickly and easily. It aims to reduce the time you spend on the phone ordering the things you need and provide full tracking of where your stock is and when – all at the touch of a button on your smart device. Thinventory™ Mobile delivers great benefits to both yourself and the company you work for.

Roche Direct is Roche's first augmented reality solution enabling Roche's customers, customer support agents and field service agents to interact with each other remotely through a one directional video stream when dealing with an instrument issue in the lab. Unlike classic phone support, the customer support agent and the field service engineers will be able to speak and see your environment in real time while providing you guidance through a live video stream. Roche Direct Benefits: The application requires no registration or effort once downloaded on your iPhone or iPad. Roche Direct allows you to simply show us the issue instead of explaining it. The Roche expert will be able to provide you with real time guidance to self-fix your issues in the lab, ensuring little to no instrument downtime. Roche Direct features: One-directional video stream offering snapshots, video pointer, annotations and chat functionality during the live video stream. The video calls allow the expert to take a remote snapshot from the video stream and use the annotation functionality to identify and help you solve the instrument issue. The conference functionality allows multiple people to join a single session, look at a video stream and collaborate in solving an instrument issue. This function can be helpful when troubleshooting a complex problem. As the expert, you can use remote settings to change the customers video or audio settings to help improve their connection. Roche Direct's 3D model viewer feature allows you to upload, view and manipulate model components including removal of subcomponents, transparency and explosion views or added colored annotations to model surfaces - initially, this feature is reserved for expert users. Support sessions in Roche Direct are established with a combination of service number and connection code, which means no registration or personal information is needed. You will only need your iPhone or iPad with internet connection.