Agent Mobile Experience vs CloudMessage.io

Enable your team to manage customer phone and text interactions on-the-go with this mobile application. An all-in-one collaboration tool used across the world to mobilize your workforce while keeping you connected to your customers and prospects. Never miss another sale or service opportunity. - Enable on-the-go employees to stay connected to clients and colleagues no matter where they are - Maintain a single business identity across all employee mobile devices - Sign in as a softphone, VoIP device, or PSTN device - Set availability (Ready or Not Ready) to route business phone calls and text messages and respond on behalf of the organization - Check the status of colleagues - Gain insights into call, text, email, chat and social channel volumes and see what is waiting in queue - Transfer and requeue conversations to another queue or external destination Use of the CallCorp app requires a paid subscription and is only available for existing customers. Data charges and voice minutes may apply to mobile app usage.

With our comprehensive SMS platform, you get a wide range of functionality, all with your existing phone numbers and managed through an intuitive portal accessible via your PBX login. Capabilities include: › Number-sharing: Access multiple numbers from a single login › Multi-device sync/support: Use your account on multiple devices for one low monthly fee › MMS support: Send and receive MMS messages for a rich media experience › Address book: Separate and sync contacts across multiple devices › Keywork auto-replies: Send automatic replies for specific keyword inquiries › Canned responses: Respond consistently to regularly asked questions › Away message auto-responder: Easily set up a message for when you need to step away › Mobile integration: Keep in touch, even when you’re on the go › Help management: Provides examples and describes how to use or configure each setting › Reporting