ZOKO Dashboard vs Twilio Flex

Grow Your Business On WhatsApp A central hub for all your WhatsApp communication. Sales, Marketing and Customer Support from a single WhatsApp number. That’s the magic of Zoko Multiple Agents on 1 number Your customers are on WhatsApp. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging these visitors, get their attention and move them along - on 1 number. Take Orders on WhatsApp Zoko's market-leading WhatsApp sales tool helps you scale your WhatsApp number to drive more revenue. Our dashboard helps you provide the ideal experience for customers and prospects alike, on WhatsApp – while also qualifying and guiding them towards a sale. Broadcast Messages Customers who message you on WhatsApp are your most engaged customers and prospects. Have personalized conversations with them at scale – so you can engage, qualify, and convert them in real time, day or night.

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices. Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value. Flex Mobile requires an existing Twilio Flex account.